Diagnostic Imaging Registrar-1

About the role

Is responsible to follow all admitting policies and procedures. Performs a variety of Admitting/Administrative tasks to arrange the registration of patients of all ages to the Hospital. Performs a variety of other clerical/supportive tasks assigned. Acts as a resource in providing all customers with the highest level of service.

Responsibilities

• Functions with ease in all areas of the Imaging Department.
• Completes all registrations in a professional, accurate and customer-oriented manner.
• Accurately selects correct medical record number in the computer system from EPIC, identifying patients by double identifiers.
• Verifies with patient all demographic information and conducts personal interview in a professional and timely manner.
• Obtains signature for hospital consent. Witnesses signatures by signing name, date and time on form.
• Registers and pre-registers into the computer system from the Outpatient Scheduling System, or patient questionnaire.
• Prints hospital outpatient registration forms.
• Understands the impact on hospital operation of data collected.
• Retains and understands complex information.
• Is able to explain to patient about Mass Health Care Proxy.
• Is able to understand Radiology Reports for purposes of scheduling and entering proper radiology exam.
• Obtains information from patient health insurance or managed care identification card.
• Verifies insurances through Point of Services devises.
• Selects insurance plan code and enters proper priority.
• Enters policy number, group number from insurance card and organization and all necessary telephone numbers.
• Enters all financial and reimbursement information in account notes.
• Understands coordination of benefits for insurance.
• Is aware of fraud & abuse as it pertains to collecting insurance information.
• Updates patient status in a timely manner to insure proper coding and billing.
• Greets and receives patients, escorts patients to specific areas.
• Greets, receives and escorts patients/visitors in friendly, caring and professional manner at all times.
• Provides wheelchair and assists patients/visitors when necessary.
• Pushes patient/visitor in wheelchair to designated areas.
• Ensures specified directions are always given.
• Acknowledges patient's departure in a professional manner.
• Responsible for distributing to patients or their representatives any required handouts.
• Offers all patients Health Care Proxy information.
• Assures Medicare patient, or his representative, is given "Important Message to Medicare Patients."
• All eligible patients offered information on Free Care.
• Assures all patients have signed HIPAA acknowledgement Form and offers copy of policy to patient or patient's representative.
• Coordinates booking and call backs to patients.
• Is familiar with and understands protocols for booking exams.
• Uses the Epic scheduling system for appointment booking.
• Controls booking activities.
• Calls patients at home for return visits; instructs patient to call physician for exam order when necessary.
• Communicates with office staff, nursing staff and physicians in considerate, helpful and courteous manner.
• Instructs patient on preparation when applicable.
• Instructs patient to bring prior mammogram studies if study done at outside facility.
• Maintains forms in all fax/copy printers at all times, which may require lifting or carrying cases of forms.
• Must have knowledge of all software and hardware computerized equipment.
• Assures forms are in printers correctly at all times.
• Assists, retrieves, and maintains a patient's medical history relating to Breast Care Services, MRI, US and/or previous x-ray exams.
• Prior to patient coming in, retrieves patients prior medical history
• Retrieves old x-ray exams and files completed cases
• Prior to booking, assess the need and desired waiting time between exams
• Maintains supplies.
• Notifies supervisors of supply needs
• Insures all of the forms are available
• Technology – Embraces technological solutions to work processes and practices.
• Verifies information and exams performed, using computer systems Epic and Visage and other logging methods
• Updates and changes exam description to reflect actual exam performed.
• Makes all necessary changes to an exam in the event of a missed or inaccurate entry, makes all necessary changes to the exam information in all computer systems to effect proper flow of correlated.
• Safety Awareness – Fosters a "Culture of Safety" through personal ownership and commitment to a safe environment.
• Successfully answers safety questions in annual mandatory education program
• Understands individual roles/responsibilities during hospital codes (e.g., Code Green, Code Red)
• Utilizes proper body mechanics when performing all aspects of job
• Operates equipment safely
• Maintains a neat, organized work environment
• Knows where to find material safety data sheets (MSDS) for items used to perform job

Qualifications

• Minimum of two years registration experience.
• Medical terminology.
• Strong telephone and interpersonal communication skills.
• Demonstrated skills in customer service.

Education

• High school diploma.
• Two (2) years of college preferred.

Pay

Compensation Pay Range $18.18 - $24.47