Registrar Imaging Center

Shift and Status: Full time, Monday to Friday, 10:00 a.m. to 6:30 p.m., variable days and every 4th weekend 6:45 a.m. to 3:15 p.m. Mandatory orientation first week 8 a.m. to 4:30 p.m.

About the role

Under the direction of the Patient Access Registration Front Line Manager, the Acute Care Hospital Registrar 1 is accountable to ensure a smooth timely registration/admission process by obtaining accurate individual demographic, clinical and insurance data; collecting co-pay/deductible, residual and prior balances, performing initial financial screening on all self-pay & out of network patients and then referring them to the Financial Advisors as necessary while providing optimal customer satisfaction; reception; and provides patient way finding as required.

Responsibilities

• Greet customers promptly with a warm and friendly reception.
• Direct patients to appropriate setting, explaining and apologizing for any delays.
• Maintain professionalism and diplomacy at all times, following specific standards as defined in the department professionalism policy.
• Register patients for each visit type and admit type and area of service via EPIC (Electronic Medical Record- EMR).
• Collect and document all required demographic and financial information.
• Appropriately activate, convert, and discharge visits on EPIC.
• Accurately and efficiently perform registration and financial functions to include:
  • Thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data.
  • Obtain the appropriate forms and scan into the medical record as per department protocol.
  • Scrutinize patient insurance(s), identify the correct insurance plan, select appropriately from the EPIC, and document correct insurance order.
  • Apply recurring visit processing according to protocol.
  • Facilitate use of electronic registration tools where available (Kiosks, etc.).
• Verify patient information with third party payers.
• Collect insurance referrals and document on EPIC.
• Communicate with patients and physician/office regarding authorization/referral requirements.
• Obtain financial responsibility forms or completed electronic forms with patients as necessary.
• Review/obtain/witness hospital consent forms, and Notice of Privacy Practices with patient/family.
• Screen outpatient visits for medical necessity.
• Provide cost estimates.
• Collect and document Advance Directive information, educating and providing information as necessary.
• Collect and document Medicare Questionnaire, issue Medicare Inpatient Letter & Medicare Off-site Notifications as required by Government mandates.
• Scan appropriate documents.
• Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements.
• Financial Advocacy:
  • Screen all self-pay & out of network patients using the EPIC tools.
  • Provide information for follow up and referral to the Financial Advisor as appropriate.
  • Initiate payment plans and obtain payment.
  • Inform and explain to patients/families all applicable government and private funding programs and other cash payment plans or discounts.
  • Incorporate POS (point of service) collection processes into daily functions.
• Issue receipts and complete cash balance sheets in specified areas where appropriate.
• Utilize audits and controls to manage cash accurately and safely.
• Transcribe written physician orders, communicating with physician/office staff as necessary to clarify.
• Determine & document ICD-10 codes.
• Perform medical necessity check and issue ABN as appropriate for Medicare primary outpatients (excluding lab-only outpatients effective September).
• Affix wristbands to patients, prepare patient charts.
• Manage/prepare miscellaneous reports, schedules, and paperwork.
• Maintain inventory of supplies.
• Facilitate scheduling in identified areas for ancillary testing.
• Mark duplicate Medical Records for merge: identify potential duplicate records to determine that the past and current records are truly the same. Utilize all system resources and contact patient if necessary.
• Act as a preceptor to newer staff members.
• Maintain or exceed the department-specific individual productivity standards, collection targets, quality audit scores for accuracy, productivity, collection, and standards for registrations/insurance verifications.
• Provide excellent service to clinical and “downstream” departments and physicians as users of registration services.
• Contribute to process improvement activities to support an efficient patient and process flow.
• Perform clerical duties including typing, filing, mailing, calling patients to form groups or to obtain case history, copying, faxing, receiving payments, and funding applications.
• Maintain or exceed the Corewell Health Customer Service Standards: Service, Ownership, Attitude, and Respect.
• Provide every customer with a seamless, flawless Corewell Health experience.
• Remain compliant with regular TB testing & Flu vaccination per Hospital requirements.

Requirements

• High School Diploma or equivalent
• 1 year of relevant experience in a customer service role or health care industry

About the organization

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members, and communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders, and innovators that continue to build on one shared mission statement - to improve health, instill humanity, and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

Benefits

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on restaurants, phone plans, spas, and more
• Optional identity theft protection, home, and auto insurance
• Traditional and Roth retirement options with service contribution and match savings

Schedule

• Full time, 40 hours per week
• Monday to Friday, 10:00 a.m. to 6:30 p.m.
• Every fourth weekend, 6:45 a.m. to 3:15 p.m.
• Mandatory orientation first week, 8 a.m. to 4:30 p.m.