Diagnostic Imaging Equipment Services Engineer

About the role

As a Diagnostic Imaging Equipment Services Engineer at Banner Health, you will be part of the Technology Management team, providing implementation, service, and support for all Banner Health medical equipment. This entry-level position assists in repairing Diagnostic Imaging equipment and learning to manage customer relationships through training and hands-on experience.

Banner IT was awarded Insider Pro and Computerworld's 100 Best Places to Work in IT for 2020 and received the 2019 Biomedical Instrumentation and Technology/AAMI Bright Idea finalist award for innovation. The team supports Banner Health’s mission to make health care easier and more accessible, focusing on diversity, employee engagement, and driving innovation.

This role offers opportunities for growth in medical imaging, planning, security, integration, and quality areas. Tuition reimbursement and discounts are available for continuing education.

Responsibilities

• Assist in the emergency service call process, including call assignment, travel to site, customer interface, troubleshooting, diagnosis, resolution planning, and call closure.
• Assist in equipment installations, including pre-delivery tasks, mechanical/electrical installation, calibration, testing, and supporting clinical applications training.
• Coordinate outside services and service-related activities.
• Complete scheduled preventative maintenance (PM) and repair services.
• Respond to service calls, schedule visits, and communicate effectively with customers.
• Manage all aspects of service events, including Service Work Order processes, expense reports, and mileage submissions.
• Document all work performed, maintain parts, tools, test equipment, and technical literature accurately and timely.
• Monitor and maintain an accurate inventory of clinical equipment, test equipment, tools, and parts.
• Close service calls in adherence to company policies and submit required documentation (timesheets, service tickets, PM documentation).
• Participate in or assist with continuous quality improvement initiatives at the departmental and hospital levels.
• Manage assigned areas and vendor personnel supporting technologies.

Requirements

• Associate’s degree in electronics or related field.
• Valid driver’s license and eligibility for company auto insurance coverage.
• Strong working knowledge of personal computers, typically achieved through 2 years of exposure in the electronics/computer industry in a field service environment.
• Demonstrated mechanical repair and diagnostic troubleshooting skills, completed effectively and timely. Experience with diagnostic imaging equipment is a plus.
• Able to collaborate in a team environment, take direction from leaders, and proactively complete assignments.

Preferred Qualifications

• Bachelor’s degree in biomedical engineering or related field.
• Additional related education and/or experience.

Benefits

Banner Health offers a variety of benefit plans to support health and financial security, allowing you to focus on your work and personal life. Benefits include:

• Health and financial security options.
• Tuition reimbursement and discounts for continuing education.