Diagnostic Imaging Equipment Services Engineer IV

Position Summary

This position has accountability for maintaining MRI devices throughout the system by serving as a magnetic resonance imaging service engineer, which includes providing service and support. This position performs inventory assessment/audits, equipment installations/de-installations, scheduled/preventive maintenance, and corrective maintenance according to hospital policies/procedures and industry-recognized standards.

Core Functions

• Performs scheduled/preventive maintenance and quality assurance activities consistent with established organizational guidelines and procedures, as well as applicable regulatory standards, on assigned MRI technologies.
• Ensures activities are completed in a timely and efficient manner.
• Performs support activities on MRI technologies, peripheral patient care equipment, medical communications equipment and personal computers from board/module level through operating systems and personal computer repair, requiring a thorough understanding of electronics theory and applications.
• Utilizes test equipment, industry standards and manufacturer literature to resolve complex service related issues to ensure technology meets the organization’s clinical mission.
• Responds to and resolves customer service problems by ensuring that clinical capability is restored in a timely fashion. This includes maintaining communication with all appropriate customers regarding the status of equipment repairs as well as proactively identifying and resolving technology issues when appropriate.
• Under general supervision, addresses all coordinated activities/schedules to ensure management of customer expectations.
• Provides assigned service and support to external customers. This includes visiting customer sites and providing support on a regular basis.
• Documents all work performed through the completion of service reports and supplemental productivity documentation in a timely and accurate manner.
• Maintains and documents all service events, performance tests and corrective maintenance activities that have been performed on assigned diagnostic imaging (DI) modalities.
• In conjunction with management, this position has responsibility for managing their assigned areas.
• This position is responsible for managing all vendor personnel employed to support applicable MRI technologies.

Minimum Qualifications

• Must possess a knowledge and understanding of biomedical and/or electronics as normally obtained through the completion of a bachelor’s degree in biomedical and/or electronics/electro-mechanical technology.
• Must possess a valid driver’s license and be eligible for coverage under the company auto insurance policy.
• Must possess a strong knowledge and understanding in the service and support of MRI and other high-end diagnostic imaging technologies as typically achieved through five years of related experience and through OEM and ISO service training.
• Possess a strong knowledge and background in medical equipment service and operations as typically achieved through three years of progressively responsible experience in support of a medical technology service operations and/or program.
• Must possess the ability to apply quantitative and qualitative process improvement techniques and perform advanced data analysis.
• Must have a strong working knowledge of PC/LAN and data communications systems, and possess excellent oral, written and interpersonal skills to effectively interact with all levels within the organization, as well as external customers.

Preferred Qualifications

• Bachelor’s degree in electronics engineering or related education and/or experience preferred.