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DHS USCIS RAIO On-Site Administrative Support Services Program Manager (PM)

Terrestris LLC · Camp Springs, MD · 1 mo ago
Project Management$5/hrFull-time

Terrestris Overview

We leverage technology to create better mission outcomes through better human performance. We form strong client and team relationships through transparency and strive to create an environment where our team can let their excellence shine through. By finding, developing, and incorporating new ideas, we provide memorable services.

About the Role

The Program Manager supports the U.S. Department of Homeland Security (DHS), U.S. Citizenship and Immigration Services (USCIS), Refugee, Asylum, and International Operations (RAIO) Directorate. The Program Manager is responsible for overall contract execution, serving as the primary liaison between the Contractor and the Government.

Responsibilities

  • Act as the central point of contact between the Contractor and the Government Contracting Officer’s Representative (COR)
  • Provide full authority to act on behalf of the Contractor for all daily operational contract matters
  • Ensure contract performance remains within scope, cost, schedule, and quality requirements
  • Maintain compliance with DHS, USCIS, and RAIO policies and procedures
  • Oversee Site Leads and Executive Administrative Support personnel
  • Adequately staff, cover, and perform across multiple locations and shifts
  • Ensure adequate staffing, coverage, and performance across multiple locations and shifts
  • Provide periodic surveillance and oversight of on-site operations
  • Ensure personnel performance aligns with PWS requirements and service-level expectations
  • Identify, communicate, and resolve performance issues in coordination with the Government
  • Prepare and deliver required reports, briefings, and status updates
  • Serve as escalation point for operational, staffing, and performance-related concerns
  • Implement quality control processes to ensure consistent, compliant service delivery
  • Monitor performance metrics and corrective actions
  • Proactively identify risks and recommend mitigation strategies

Qualifications

  • Authorization to work in the U.S. permanently, without sponsorship
  • Active Secret Security Clearance
  • Three (3) years of project or program management experience within the last five (5) years, including at least one of the following: Management of a project and/or contract valued at $5 million or more, OR Supervision of approximately 50 personnel supporting a contract or project across multiple shifts and geographically dispersed locations
  • Bachelor’s degree from an accredited college or university
  • Strong contract and project management capabilities
  • Excellent communication and stakeholder engagement skills
  • Proven ability to manage distributed teams
  • Knowledge of federal contracting environments (DHS/USCIS experience preferred)
  • Strong organizational, problem-solving, and decision-making skills

Benefits

We offer outstanding benefits including health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, and work-life programs. Our award programs acknowledge employees for exceptional performance and superior demonstration of our service standards. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in our benefit programs. Other offerings may be provided for employees not within this category.

Equal Opportunity Employer

Terrestris is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

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