DHS TANF CASE MANAGER - 08252026- 80235

Location: Morristown, TN – Department of Human Services, Hamblen County (1 position). Hybrid role requiring a criminal background check.

Pay

Monthly: $3,229.00 - $4,852.00
Annual: $38,748.00 - $58,224.00

Qualifications

• Bachelor’s degree and three years of full-time professional eligibility determination or career development/counseling experience.
• Substitution of Experience for Education: Full-time professional eligibility determination or career development/counseling work experience may substitute for the required education on a year-for-year basis.
• Substitution of Experience for Education: Full-time para-professional experience as an Eligibility Assistant for the Department of Human Services or as a contractor serving in this capacity may substitute for the required education on a year-for-year basis.
• Substitution of Education for Experience: Graduate coursework in social services or human services may substitute for the required experience on a year-for-year basis, up to two years.
• OR two years as an Eligibility Counselor with the Department of Human Services.
• Complete a criminal history disclosure form and agree to release all records involving criminal history to the appointing authority.
• Supply a fingerprint sample prescribed by the TBI-based criminal history records clerk.
• Valid driver’s license with no DUI, reckless driving, license suspension for moving violations, or more than 4 moving violations in the past five years.

About the Role

This classification performs Temporary Assistance for Needy Families (TANF) case management work of average difficulty. The role is customer-facing and involves developing and monitoring plans for employment, education, and/or training needs to promote self-sufficiency while ensuring compliance with TANF regulations. Responsibilities are performed at an advanced level under general supervision.

Responsibilities

• Develop an individualized and mutually agreed-upon plan for employment and/or training through direct customer engagement via phone or in person to meet customer needs and promote self-sufficiency.
• Review, plan, monitor, evaluate, and document customer needs, activities, and progress.
• Manage and maintain a caseload of TANF recipients, reviewing work activity timesheets for accuracy.
• Track work activities to ensure compliance and prevent exceeding time limits for work activities or lifetime limits for receipt of benefits.
• Refer customers to required work activities based on assessment and federal work requirements.
• Identify benefits and services available within the Department and/or external sources and make referrals as appropriate.
• Conduct barrier assessments to evaluate customer needs and determine necessary support services, making appropriate referrals.
• Determine child care assistance needs, complete customer eligibility, and submit referrals to the Child Care Certificate program.
• Conduct career assessments using labor market data and financial tools to assist customers in determining long- and short-term career and/or educational goals.
• Monitor customer activities to ensure progression and compliance toward employment and/or educational goals.
• Consult with eligibility determination staff to update eligibility changes based on reported changes in customer circumstances.
• Conduct basic skills trainings, resume writing, and interview workshops to prepare customers for employment.
• Provide career coaching and soft-skill trainings to assist customers in obtaining and retaining employment.
• Develop and maintain partnerships with vendors and outside organizations to obtain information, promote programs, and identify available services and benefits.

Skills

• Customer Focus
• Resourcefulness
• Optimizes Work Processes
• Communicates Effectively
• Instills Trust
• Customer and Personal Service
• Clerical Skills
• Active Learning and Listening
• Complex Problem Solving
• Mathematics
• Time Management
• Critical Thinking
• Deductive Reasoning
• Inductive Reasoning
• Problem Sensitivity
• Written Comprehension

Tools & Equipment

• General Office Equipment
• Computer/Laptop/Tablet
• Calculator
• Multifunction Printer (Print/Copy/Scan/Fax)