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Jobs · Management · Tennessee

DCS CASE MANAGER 4 - 06252026-78821

State of Tennessee · Davidson County, TN · 2 wk ago
Management$56k–$70k/yrFull-time

About the role

This classification is responsible for professional case management supervisory work of average difficulty; and performs related work as required. This is the first full supervisory class in the DCS Case Manager job series. An employee in this class is responsible for the supervision of staff who are providing case management services for children under the State's supervision, in State custody, or at risk of State custody, and their families.

Responsibilities

  • Assists case manager in determining if abuse or neglect has occurred, the level of risk or harm to the child, assists in determining the need for a safety plan, makes recommendations regarding permanency, reunification, and/or termination of parental rights.
  • Assesses underlying needs and core family concerns in order to address key issues that will ensure safety.
  • Reviews/assesses cases for closure or transfer based on knowledge and policy requirements.
  • Assigns cases/work assignments through TFACTS and provides feedback on performance to subordinates including professional development opportunities and/or corrective action.
  • Analyzes data, response times, overdue reports, Child and Family Team Meetings, placement reports, resource home reports, EPSDT and dental, face-to-face visits, and utilizes Sharepoint an excel to track child welfare outcomes.
  • Participates in multi-disciplinary teams including Child Protective Services Investigative Team, Foster Care Review Board, Community Advisory Board, in order to gain a global perspective about case planning decisions.
  • Interprets the meaning and intent of policies and procedures for staff, community partners, and clients.
  • Discusses case information with subordinates to guide decision making process regarding case needs, resource allocation, and outcomes.
  • Counsels subordinates on understanding the underlying needs and core family concerns in order to address key issues that will ensure client safety.
  • Conducts case conferences with subordinates to provide guidance, feedback, direction and next steps to promote safety, permanency, and well-being for DCS clients.
  • Ensures subordinates follow policy guidelines for entering case documentation and all case associated information as well as meet policy requirements for expected completion.
  • Reviews and monitors ongoing assessments of subordinates to ensure quality case management.
  • Documents discussions with staff including Employee Performance Briefings (EPBs) and case conferences.
  • Tracks, creates and communicates reports on regional data to ensure state and federal compliance.
  • Tracks assessments to ensure data elements are meeting required time frames.
  • Ensures information provided to internal and external entities is accurate with needed and required details to provide all relevant information to decision makers such as court, etc.
  • Works flexible hours including weekends, holidays, and after hours.
  • Schedules appointments, meetings, visitation with children on caseload.
  • Transports children to various appointments safely, assists children in preparing for placement, and sits with children who are awaiting placement.
  • Communicates effectively and timely with others, engages with children and families to build trustful relationships, encourages clients to overcome barriers and achieve permanency, explains parental rights and other relevant documents to families, responds timely to families, providers, co-workers and supervision.
  • Works within communities by making referrals to service providers on behalf of clients; collaborates with law enforcement officials and multi-disciplinary teams; trains foster parents, adoptive parents and community.

    Qualifications

    • Education and Experience: Graduation from an accredited college or university with a master's degree in social work or a related behavioral science field with a child or family focus and experience equivalent to three years of full-time professional child welfare case work including, but not limited to, one or a combination of the following: social, psychological, or correctional counseling or case management; volunteer services coordination for a children's service program; and/or juvenile classification coordination.
    • Necessary Special Qualifications: Applicants for this class must: Must be at least twenty-one (21) years of age on the date of application;Be a citizen of the United States;Possess a valid driver's license prior to and during employment;Have a good moral character, as determined by investigation;Complete a criminal history disclosure form in a manner approved by the appointing authority; Have no conviction for a felony;Agree to release all records involving their criminal history to the appointment authority;Supply a fingerprint sample in a manner prescribed by the TBI for a fingerprint based criminal history records check;Submit to and pass a pre-employment screening test for use of illegal drugs.

    Skills

    • Decision Quality
    • Directs Work
    • Drives Results
    • Develops Talent
    • Communicates Effectively

    Knowledge

    • Clerical
    • Customer and Personal Service
    • Personnel and Human Resources

    Competencies

    • Knowledge
    • Knowledge of child welfare laws, regulations, and policies.
    • Knowledge of child development theories and practices.
    • Knowledge of child protection and prevention strategies.
    • Knowledge of child welfare case management techniques.
    • Knowledge of child welfare team collaboration methods.
    • Knowledge of child welfare data analysis tools.
    • Knowledge of child welfare reporting systems.
    • Knowledge of child welfare communication strategies.
    • Knowledge of child welfare legal frameworks.
    • Knowledge of child welfare ethics and standards.
    • Knowledge of child welfare technology applications.
    • Knowledge of child welfare community resources.
    • Knowledge of child welfare program evaluation methods.
    • Knowledge of child welfare research methodologies.
    • Knowledge of child welfare stakeholder engagement tactics.
    • Knowledge of child welfare organizational structures.
    • Knowledge of child welfare performance measurement indicators.
    • Knowledge of child welfare outcome assessment techniques.
    • Knowledge of child welfare continuous improvement processes.
    • Knowledge of child welfare crisis intervention strategies.
    • Knowledge of child welfare trauma-informed care principles.
    • Knowledge of child welfare cultural competency practices.
    • Knowledge of child welfare confidentiality protocols.
    • Knowledge of child welfare privacy laws.
    • Knowledge of child welfare data security measures.
    • Knowledge of child welfare risk management strategies.
    • Knowledge of child welfare emergency preparedness plans.
    • Knowledge of child welfare disaster recovery procedures.
    • Knowledge of child welfare fiscal management practices.
    • Knowledge of child welfare budgeting techniques.
    • Knowledge of child welfare financial reporting systems.
    • Knowledge of child welfare procurement procedures.
    • Knowledge of child welfare contract management methods.
    • Knowledge of child welfare grant writing strategies.
    • Knowledge of child welfare advocacy techniques.
    • Knowledge of child welfare public relations tactics.
    • Knowledge of child welfare media relations strategies.
    • Knowledge of child welfare legislative lobbying approaches.
    • Knowledge of child welfare regulatory compliance processes.
    • Knowledge of child welfare policy development methods.
    • Knowledge of child welfare strategic planning frameworks.
    • Knowledge of child welfare performance management systems.
    • Knowledge of child welfare human resources management practices.
    • Knowledge of child welfare training and development techniques.
    • Knowledge of child welfare conflict resolution strategies.
    • Knowledge of child welfare mediation processes.
    • Knowledge of child welfare arbitration procedures.
    • Knowledge of child welfare negotiation skills.
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    • Knowledge of child welfare negotiation techniques.
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