DHS PROGRAM MANAGER - 08042026- 79733

Location: Nashville, TN (hybrid position). A criminal background check is required.

About the Role

An employee in this classification is responsible for human services program policy and procedure development of average difficulty. This role acts as the first full supervisor responsible for policy and procedure development in an assigned program area or serves as an area consultant/supervisor for assigned subordinate staff.

Responsibilities

• Evaluates resources, program delivery, processes, policies, and procedures to ensure quality through observation, analysis, and assessment.
• Writes, revises, and implements program policies and procedures to ensure compliance, evaluate effectiveness, and ensure program integrity; makes recommendations for continuous improvement.
• Oversees expenditures to ensure proper usage of funding as stipulated by grant requirements and contracts.
• Reviews policies and procedures affecting state and contracted programs to ensure compliance with federal guidelines.
• Develops and maintains constructive and cooperative working relationships with internal and external partners to meet the needs of clients, staff, and the community; responds to inquiries.
• Plans and conducts group meetings; develops and delivers trainings for staff or partners on specific topics.
• Analyzes reports, databases, statistical data, and other information to determine system accuracy, project program and caseload trends, and monitor employee performance.
• Examines the impact of policies on current and proposed budgets.
• Provides day-to-day oversight of a team, including staffing, coaching, performance management, professional development, and identification of training opportunities.
• Provides guidance and expert advice to management and other groups on program and departmental goals.
• Identifies, develops, and implements short- and long-range objectives and strategies to ensure compliance with federal requirements and departmental goals while meeting customer needs.
• Coordinates with other agencies, divisions, units, or departments to accomplish specific tasks or projects.
• Identifies problem areas and develops and implements plans for corrective action.
• Provides technical guidance and interpretation of policies and procedures; drafts instructional memos and bulletins to notify staff of changes or clarifications.
• Provides input into the functionality and design of new technologies or systems and assists with user acceptance testing.

Qualifications

• Bachelor's degree and five years of full-time professional experience in social services, human services, education, auditing, accounting, and/or social services grant coordination.
• At least three years of this experience must have been in federal policy development, federal program contract management, case management, eligibility determination, or process improvement (such as LEAN or Six Sigma certification) in any field listed above.
• Additional full-time professional experience in a relevant field may substitute for the required education on a year-for-year basis, with no substitution for the required three years of specialized experience.
• Graduate coursework in liberal arts fields (e.g., social sciences, statistics, education, public administration, or business) may substitute for up to two years of the required experience, with no substitution for the required three years of specialized experience.
• Alternatively, two years of field supervision experience with the Department of Human Services may qualify.

Special Requirements

• Complete a criminal history disclosure form as required by the appointing authority.
• Agree to release all criminal history records to the appointing authority.
• Provide a fingerprint sample as prescribed by the TBI-based criminal history records clerk.

Skills & Competencies

• Competencies: Decision Quality, Optimizes Work Processes, Develops Talent, Organizational Savvy, Situational Adaptability.
• Knowledges: Customer and Personal Service, Law and Government.
• Skills: Active Listening and Learning, Complex Problem Solving, Critical Thinking, Judgment and Decision Making, Monitoring.
• Abilities: Deductive Reasoning, Inductive Reasoning, Problem Sensitivity, Written Comprehension, Originality.
• Tools & Equipment: General office equipment, computer/laptop/tablet, cell phone.

Pay

Monthly: $5,100.00 - $6,373.00
Annual: $61,200.00 - $76,476.00

Schedule

Full-time