DFW Shuttle Dispatcher

About the Role

The Shuttle Dispatcher assists in overseeing the routing and coordination of shuttle services, ensuring efficient and timely transport for passengers. This role requires excellent problem-solving abilities, strong multitasking skills, and a commitment to providing safe and reliable transportation services.

Responsibilities

• Utilize the AVL system to assign and dispatch shuttles, ensuring on-time performance and efficient routing.
• Communicate with drivers to relay route adjustments, passenger information, meal breaks, and emergency instructions.
• Track shuttle locations and schedules to anticipate potential delays or issues.
• Coordinate shuttle schedules based on demand, service needs, and driver availability.
• Optimize shuttle routes to minimize travel time and maximize fuel efficiency.
• Adjust schedules and routes in response to weather, traffic conditions, and other factors affecting travel times.
• Serve as the main point of contact for drivers and supervisors, providing timely information about schedules, delays, and route changes.
• Communicate with management about operational issues, maintenance needs, and service improvements.
• Maintain accurate records of driver shifts, meal breaks, and other operational details.
• Prepare daily and weekly reports on shuttle operations, highlighting delays, incidents, or operational challenges.
• Ensure compliance with transportation regulations, company policies, and contractual key performance indicators.
• Monitor shuttle operations to ensure adherence to safety protocols and regulations.
• Coordinate with maintenance teams to address vehicle issues promptly and ensure shuttles are in proper working condition.

Requirements

• Previous experience as a dispatcher, preferably in transportation or logistics.
• CDL preferred but not required.
• Excellent organizational and multitasking abilities.
• Strong communication skills with the ability to work under pressure.
• Proficiency in dispatch software, GPS systems, and Microsoft Office.
• Problem-solving skills and quick decision-making abilities.
• Familiarity with transportation regulations and safety standards.

Working Conditions

• Fast-paced environment requiring quick decisions and schedule adjustments.
• Regular shifts may include early mornings, evenings, weekends, or holidays (flexible schedule).

Physical Demands

• Ability to lift, push, and pull at least 50 pounds.
• Willingness to work in various weather conditions (heat, wind, snow, rain, etc.).
• Ability to work on a computer and monitor for extended periods.
• Ability to sit, stand, and walk for extended periods.
• Ability to bend, stoop, squat, and lift frequently throughout a shift.
• Ability to perform functions that require repetitive motions.

Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

Benefits

• Team atmosphere and growth opportunities.
• On-demand access to earned wages (up to 50% of earned wages immediately).
• Paid training (no experience required).
• Free company uniform.
• Health coaching and resources (one-on-one health coaching available).
• Employee Assistance Program (EAP) with 24/7 confidential counseling for you and eligible household members.
• Smoking cessation program.

Additional full-time benefits:

• 401k.
• Medical, dental, and vision coverage.
• Paid time off.
• Short-term and long-term disability.