Shuttle Transportation Dispatcher

About the Role

The Dispatcher monitors and oversees day-to-day vehicle operations and monitors all 'in service' TransWest vehicles, ensuring they are on time and on route. With an ability to problem solve and act quickly, the Dispatcher will create solutions in the moment and be the point of contact for drivers and supervisors via phone and email communications regarding issues, shuttle delays, rerouting, accidents, late departures and more to ensure operations are kept on track to meet our service requirements.

Responsibilities

• Monitor vehicles and routes on our dispatch monitors and quickly react to changes and issues
• Ensure dispatch programs (TripShot, Samsara, other) are accurate including vehicle, driver and route assignments
• Update and/or create new routes as needed
• Monitor Samsara Data pertaining to driver check-ins and check-outs (pre-& post trips), geo-fencing, driver registration and when needed support Fleet Manager on non-reporting units
• Manage WIFI uptime and resetting through online portal
• Proactively communicate to clients as needed via push notifications, emails and phone calls
• Communicate and assist Managers/Supervisors on delays, key distribution, driver and vehicle issues, late check-ins, late routes and other information critical to service success
• Monitor client email inboxes and reply to emails as needed
• Assist with lost and found items
• Be the point of contact to answer dispatch phones pertaining to shuttle issues / delays
• Create and monitor on-time performance and recommend route changes to improve service
• Create and pull reports from TripShot and Samsara that help measure our success
• Communicate with clients as needed via email and telephone to address inquiries, provide updates, and ensure high-quality service
• Support driver safety by completing Reasonable Suspicion Training and identifying fitness-for-duty concerns
• Other duties as assigned

Requirements

• Must be at least 21 years of age
• Previous dispatch experience or 1+ years of customer service experience required
• 1+ years of experience using Microsoft Office Suite (Word, Excel, Outlook)
• Experience with TripShot, Samsara or other dispatching software preferred
• Detail-oriented w/strong problem-solving and troubleshooting skills
• Prioritization while multi-tasking under pressure and within short time constraints
• Exceptional written and verbal communication skills, as well as organizational and interpersonal abilities
• Able to work independently and professionally with all levels of the organization and partner with teams cross-functionally

Benefits

• Medical, Dental, Vision & Life Insurance
• 401k with matching
• Annual pay raises
• Holiday pay
• Paid Time Off up to 80 hours per year with increasing amounts based on your years of service

Pay

$25.00 - $30.00 / Hour

Annual Discretionary Bonus Program