Shuttle Dispatcher

About the role

The Shuttle Dispatcher receives assistance requests from clients and customers and assigns individuals and teams to respond to those requests.

Pay

• $19.00 p/h to $19.00 p/h

Schedule

• Full time: Scheduled varies 24-hour operation

Location

• ABM shuttle 804 Hangar Ln. Nashville TN 37217

Benefits

• ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Front Line Team Members

Responsibilities

• Provides assistance, information and customer service as requested to arriving, transferring or departing clients
• Schedules and dispatches Wheelchair Assistants to appropriate locations according to customer requests, specifications, or needs, using radios, telephones, and/or computers; determines types or amounts of equipment, vehicles, materials, or personnel required according to work orders or client requirements
• Relays work orders, messages, and information to or from crews/teams, supervisors, and field inspectors using telephones, two-way radios, and/or computers
• Advises personnel about problems such as construction areas, accidents, weather conditions, other hazards, bottlenecks, wait times, etc.
• Monitors personnel and/or equipment locations and utilization in order to coordinate service and schedules to achieve optimal efficiency; ensures timely and efficient movement of resources according to work orders and/or resource schedules
• Oversees all communications within specifically assigned areas
• Receives or prepares work orders and work schedules
• Records and maintains files and records of customer requests, work, or services performed, inventory, and other dispatch information
• Strictly adheres to all safety and regulatory compliance procedures
• Coordinates and arranges for necessary repairs in order to restore service and schedules
• Miscellaneous duties as assigned
• Monitors daily services and create/update a log sheet or service log
• Maintains periodic contact with service personnel to ensure completion of assigned duties
• Informs the on-duty supervisor of any issues out of the ordinary that may need additional assistance or oversight
• Creates reports to monitor activity and operations

Qualifications

• Must be 21 years of age or older
• Customer Service Experience
• 1 Year of Clerical Experience

Preferred Qualifications

• One (1) year of prior multi-line reception experience or dispatching experience
• Prior experience scheduling and dispatching employees