DFW Area Residential Service HVAC Technician

Duties And Responsibilities

• Diagnose and repair of electronic, mechanical, and electrical components of these systems.
• Travel to job sites in the service area and work with dispatch to ensure the schedule is maintained and delays are properly communicated to the customer.
• Be available to work nights and weekends on a rotating basis to service emergency needs of our customers.
• Maintain good working order of company vehicle including refueling as necessary, reporting any mechanical issues, and filling out and submitting vehicle inspection form.
• Support Milestone efforts to ensure effective communication with customers.
• Provide extreme customer service skills, interact with homeowners, collect money, and relay information clearly.
• Maintain proper stock, parts, tools, and safety equipment on the vehicle.
• Inform homeowner about potential opportunities for additional business (newer system, service contracts, and additional services).
• Maintain and repair heating, ventilation, and cooling units for residential customers.
• Diagnose and repair electronic, mechanical, and electrical components of these systems.

Qualifications

• Must have a minimum of 3 years of HVAC residential service experience.
• A current EPA certification and State Registered TDLR.
• Positive-forward thinking and excellent in conflict resolution.
• Excellent organization, communication, and prioritization skills.
• Strong multi-tasking skills, including the ability to flex on demand across multiple support channels.
• Good analytical skills and attention to detail with ability to read and interpret plans and manuals.
• Computer skills: Microsoft Office, and IOS devices.
• Demonstrate our Milestone and Leader Core Values.

Physical And Mental Requirements

• Must be able to lift and move items of 75 pounds and/or more on regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
• Must be able to climb, bend, kneel, crawl and stoop on a frequent basis for extended periods.
• Must be able to work in cramped or high places such as attics, ladders and tunnels.
• Must be able to carry heavy items up and down stairs.
• Must be able to work in extreme weather conditions including but not limited to extreme heat, rain, snow or sleet.
• Must have mental skills such as critical thinking, problem solving, and a technical vocabulary to understand direction and adhere to established procedures.
• Willing to adapt well in the face of workplace stressors such as customer service complaints.

Benefits

• Medical, Vision, & Dental insurance / 401 (k) savings plan.
• Average Expected Earnings of $95,000- $180,000+ with Milestone as a Service Technician.
• Advancement training opportunity.
• Paid Holidays & Personal Time Off (PTO).
• Monthly company family meetings & many other fun activities.