DEXIS Regional Clinical Training Specialist (Remote - Greater Phoenix, Arizona)

About the role

The primary function of the Regional Clinical Training Specialist is to provide hands-on and/or remote post-sale product training on digital imaging products to customers in a clinical setting. Additional training opportunities will include imaging software and related technology. The Regional Clinical Training Specialist will also serve as a source for training escalations within the territory. This position will also partner with both internal and external teams in assisting the customer regarding their clinical needs.

Responsibilities

• Provide hands-on and/or remote post-sale product training on digital imaging products to customers in a clinical setting.
• Additional training opportunities will include imaging software and related technology.
• Serve as a source for training escalations within the territory.
• Partner with both internal and external teams in assisting the customer regarding their clinical needs.
• Conduct end-user training on supported intraoral imaging products.
• Report and maintain documentation on completed trainings.
• Review and follow up on completed surveys within their territory to ensure clinical training meets stakeholder needs.
• Act as the initial point of escalation and investigation in relation to clinical training within their territory.
• Provide support to Clinical Program Managers and Product Management in testing and implementing new products in their territory.
• Conduct billable clinical training sessions while actively building and maintaining a pipeline of future training opportunities through customer outreach, needs analysis, and relationship management.
• Attend tradeshow and educational events in their territory for clinical representation and assistance.
• Obtain certification on supported products and recertification as necessary.
• Manage priorities and timelines well and be comfortable in a fast-paced environment.
• Demonstrate strong interpersonal face-to-face, phone, and email skills and a strong customer focus.
• Work non-standard hours as required, including weekend travel when necessary.
• Frequently interact with all functional departments.
• Frequently interact with customers and key experts.
• Travel up to 75% as dictated by business needs.
• Perform other duties or special projects as assigned.

Requirements

• 2-year associate degree or equivalent certifications and/or licenses
• 5 years of hands-on clinical dental experience with at least 2 years of experience in a customer-facing position
• Possess or ability to obtain Radiation Safety Certification required
• Proven experience utilizing dental imaging equipment including digital intraoral scanner (IOS)
• Experience in managing multiple projects simultaneously
• Valid state driver's license and a clean driving record (position entails extensive use of a personal car while on company business)

Preferred Skills/Experience

• 4-year college degree or equivalent work experience
• 2+ years of training experience within a clinical setting
• Experience in managing multiple projects simultaneously
• Demonstrated ability to work independently
• Advanced knowledge of radiology a plus
• Experience with Microsoft Dynamics
• Advanced Microsoft Office proficiency

Benefits

The total compensation package for this position may also include an annual performance bonus, medical/dental/vision benefits, 401K match, and/or other applicable compensation plans.