DEXIS Regional Clinical Training Specialist (Remote-WA/AK/N. ID/MT)

About the role

The primary function of the Regional Clinical Training Specialist is to provide hands-on and/or remote post-sale product training on digital imaging products to customers in a clinical setting. Additional training opportunities will include imaging software and related technology. The Regional Clinical Training Specialist will also serve as a source for training escalations within the territory. This position will also partner with both internal and external teams in assisting the customer regarding their clinical needs.

Responsibilities

• Conduct end-user training on supported intraoral imaging products.
• Reporting and maintaining documentation on completed trainings.
• Responsible for review and follow-up on completed surveys within their territory, to ensure clinical training meets stakeholder needs.
• Initial point of escalation and investigation in relation to clinical training within their territory.
• Provide support to the Clinical Program Managers and Product Management in testing and implementing new products in their territory.
• Conduct billable clinical training sessions while actively building and maintaining a pipeline of future training opportunities through customer outreach, needs analysis, and relationship management.
• Attend tradeshow and educational events in their territory for clinical representation and assistance.
• Obtain certification on supported products and recertification as necessary.
• Manage priorities and timelines well and be comfortable in a fast-paced environment.
• Strong interpersonal face-to-face, phone, and email skills and a strong customer focus.
• This position may at times require working non-standard hours and could include travel that occurs on weekends when necessary.
• Frequently interacts with all functional departments.
• Frequently interacts with customer and key experts.
• Travel up to 75% as dictated by business needs.
• Perform other duties or special projects as assigned.

Requirements

• Proven ability to work remotely and independently.
• Organizational skills and the ability to prioritize, plan, and execute are key success factors in this position.
• Exceptional interpersonal and communication skills.
• 2-year associate degree or equivalent certifications and/or licenses.
• 5 years of hands-on clinical dental experience with at least 2 years of experience in a customer-facing position.
• Proven experience utilizing dental imaging equipment.
• Experience in managing multiple projects simultaneously.
• Must live within the geographic area of Seattle, WA or surrounding areas.
• Valid state driver's license and a clean driving record as the position entails extensive use of a personal car while on company business.

Preferred Skills

• 4-year college degree or equivalent work experience.
• 2+ years of training experience within a clinical setting.
• Experience with selling within a commercial space.
• Radiation Safety certification.
• Experience in managing multiple projects simultaneously.
• Demonstrated ability to work independently.
• Advanced knowledge of radiology a plus.
• Experience with Microsoft Dynamics.
• Advanced Microsoft Office proficiency.

Pay

$90,000 - $100,000