Device Repair Technician

About the role

The Device Repair Technician supports corporate and franchise stores by providing entry-level device repair services and remote technical support. This role performs basic repairs on smartphones, tablets, and other electronic devices. The Device Repair Technician will assist with remote technical support, inventory processes, and training activities. This position will build foundational knowledge and hands-on skills through structured observation, collaboration, and guided practice.

Responsibilities

Device Repair and Technical Support

• Perform basic to intermediate repairs on smartphones, tablets, gaming consoles, and other devices based on priority.
• Provide remote support for in-store device repairs using live camera sessions.
• Assist in the teardown and reassembly of devices under supervision.
• Receive, pack, and ship devices according to workflow and shipping schedules.
• Follow all safety procedures and wear the required Personal Protective Equipment (PPE).

Training and Support

• Participate in live training observations to build repair knowledge and technique.
• Assist with technical training activities, including taking photos, capturing repair steps, and supporting video production.
• Contribute to written documentation for common device repair activities as needed.

Inventory Documentation

• Support weekly cycle counts to ensure accurate device parts inventory levels.
• Maintain accurate records of repair activity and shipping details.

Customer Service

• Communicate with store associates to provide repair status updates and shipping information.
• Escalate complex or unresolved issues to management as needed.
• Maintain high standards of problem resolution and customer satisfaction.

Requirements

• High school diploma or equivalent required; Associate's degree in a related field preferred.
• Experience with device repair or technical support preferred.
• Strong attention to detail and ability to follow procedures accurately.
• Good organizational and communication skills.
• Proficiency with Microsoft Excel and Google Suite preferred.

Physical Requirements

The physical demands required to perform the essential responsibilities of this position are as follows. Reasonable accommodations, if necessary and/or as required by law, will be made available.

• Regular use of a computer, phone, and standard office equipment.
• Occasional handling of small electronics, use of hand tools, and magnification equipment.
• Frequent sitting, standing, talking, hearing, and visual focus at close range.
• Occasional lifting of up to 25 pounds.
• Personal Protective Equipment (PPE) may be required for certain tasks.
• Work is performed in a combination of office and light repair/lab environments.