Device Support Technician

About the role

EOS IT Solutions is a Global Technology and Logistics company providing Collaboration and Business IT Support services to some of the world’s largest industry leaders. We deliver forward-thinking solutions based on multi-domain architecture, with customer satisfaction and superior quality of service as top priorities. We invest in and support our partners and employees, operating as a true international IT provider with global simplicity and trusted transparency.

Responsibilities

• Stage and set up devices for studies in the field or onsite; setup may involve engaging with engineering.
• Load software onto devices using Android developer/platform tools commands and scripts.
• Provide accurate, time-sensitive, and effective solutions/assistance to researchers during studies.
• Act as the main point of contact for device troubleshooting.
• Improve and maintain the repository of manual test scenarios.
• Work with engineers to improve test coverage and facilitate communication with researchers.
• Manage asset inventory of test devices and field recording equipment.
• Use the ticketing system to open, track, and resolve all device-related issues.
• Build and maintain relationships with QA employees within VR platforms.
• Travel may be required, potentially internationally.

Requirements

• 2+ years of experience in a QA or IT role.
• Experience troubleshooting Android using Android developer tools (ADB & Fastboot).
• Experience with PC/Mac/Mobile recording software.
• Relevant degree or proven track record.
• Familiarity with UX and usability research and methods.
• Detail-oriented with outstanding interpersonal skills.
• Ability to ramp up on internal processes and tools.
• Experience troubleshooting in Mac and Windows environments, including IP connectivity and application compatibility.
• Experience troubleshooting iOS devices.
• Demonstrated ability to work independently.
• Excellent oral and written communication skills with a strong customer service orientation.
• Experience with virtual reality and gaming is a plus.

Pay

The onsite pay range for this role is $33.66—$36.06 USD per hour. The final offer will consider job responsibilities, experience, education, skills, internal equity, market data, and applicable laws.