Developmental Services Quality Manager

About The Role

A member of the Quality Team, the Developmental Services (DS) Quality Manager develops and engages in quality improvement activities to ensure quality, safety, and compliance expectations are met, including review of required documentation. Conducts analysis of data and trends—establishing innovative, streamlined approaches to ensure staff maintain compliance with maximized efficiency.

Responsibilities

• Provide leadership and oversight of quality assurance and quality improvement across all Developmental Services programs.
• Ensure consistent practices in client placements, service coordination, service delivery, monitoring and support.
• Establish and enforce standards for quality, compliance, and documentation.
• Work closely with the Administrative Team, Program Directors, and other members of the Quality Team to ensure preparedness for Quality Service Reviews, Agency Designation, and Provider Agreement-related reporting.

Qualifications

• Bachelor’s degree in related field.
• 4 years minimum experience in developmental disabilities services or mental health services required.
• Experience in quality-related activities preferred.
• Eligible for Qualified Developmental Disabilities Professional (QDDP) status.
• Demonstrated knowledge of developmental disabilities service systems, person-centered planning principles, and applicable state and federal regulations.
• Knowledge of Vermont Developmental Services regulations, licensing standards, Agency of Human Services requirements, and quality review processes preferred.
• Strong analytical skills with the ability to collect, interpret, and present data to identify trends, risks, and opportunities for improvement.
• Excellent written, verbal, and interpersonal communication skills, including the ability to effectively collaborate with staff, leadership, regulatory agencies, individuals served, and community partners.
• Demonstrated proficiency with electronic health records, Microsoft Office applications, data management systems, and reporting tools.
• Must have a valid driver’s license, reliable transportation with personal automobile liability insurance coverage at or above the levels mandated by the State of Vermont.