Development Systems Senior Associate
Statement of Purpose
The Dave Thomas Foundation for Adoption (DTFA) is a national nonprofit public charity dedicated exclusively to finding permanent homes for the more than 140,000 children waiting in North America’s foster care systems. Created by Wendy's® founder Dave Thomas who was adopted, the Foundation implements evidence-based, results-driven national service programs, foster care adoption awareness campaigns and innovative grantmaking.
Accountabilities
Build and maintain the Foundation’s CRM infrastructure to support reliable, scalable donor and fundraising operations
- Support the configuration and ongoing administration of the CRM, including custom objects, properties, pipelines, workflows, automations and user permissions
- Build and maintain backend data structures and system architecture to support evolving organizational needs and decision making
- Develop and optimize workflows, automations and integrations to improve efficiency and data flow across systems
Manage CRM system operations and data integrity to ensure stability, reliability and effective daily functionality
- Enforce data governance standards to ensure accuracy, consistency, security and integrity of data across systems
- Oversee ongoing CRM administration including user access, system configuration updates and data flow across systems
- Troubleshoot and resolve issues related to CRM configuration, automations, integrations and connected systems
Build and maintain reporting tools, dashboard and KPI models to enable data-informed decision making
- Develop and maintain Qlik Sense dashboards, data models, reporting tools and KPIs to provide insights for development efforts
- Support teams in defining reporting needs, metrics and KPIs across the development operations department
- Drive system adoption and process improvement initiatives
Provide system support and training to ensure consistent use of CRM tools
- Provide training and day-to-day support to non-technical users on CRM functionality, automations analytics and reporting tools
- Develop documentation and guidance to support consistent system use and data entry standards
Knowledge and Skills
- Demonstrated experience working with CRM platforms, including system configuration, automation and user access management
- Ability to design and maintain CRM data structures and models that support reporting and operational need
- Experience developing dashboards, reports and analytical models using BI and data visualization tools (Qlik Sense, Tableau or Power BI)
- Demonstrated knowledge of process improvement, with the ability to streamline operations, optimize efficiency and improve data integrity through effective data cleansing and government practices
- Working knowledge of SQL, data transformation and data pipeline concepts (ETL/ELT)
- Excellent verbal and written communications skills, with the ability to work autonomously and in a cross-collaborative environment while optimizing team productivity
- Analytical and problem-solving skills, with a methodical approach to systems administration and operational process review, supported by a strong attention to detail
- Ability to translate business needs into practical, scalable technical solutions in a fast-paced environment
- Understanding of nonprofit development operations, including donor stewardship, fundraising processes, and accreditation practices, with the ability to support data structures that enable these functions
- Ability to maintain strict confidentiality with privileged information
Education and/or Experience
- Bachelor’s degree in computer science, statistics, data analytics or a related field
- 4+ years of experience in CRM administration, data operations or analytics, HubSpot preferred
- Experience with BI tools (Qlik Sense preferred, or Tableau/Power BI equivalent)
- Knowledge of data privacy regulations (GDPR, CAN-SPAM, etc.) preferred
- Experience in nonprofit, fundraising or donor data environments preferred
Work Environment
No travel required