Development Officer for Upper-Level Membership

About the Norton Museum of Art

The Norton Museum of Art is Florida’s largest art museum, founded in 1941 by Ralph Hubbard Norton and his wife Elizabeth Calhoun Norton. It serves as a cherished institution within its community, celebrating and sharing excellence in the arts.

Position Summary

The Development Officer for Upper-Level Membership is a full-time, exempt position reporting to the Director of Donor Engagement (DODE). The role focuses on upper-level membership and mid-level donors, delivering meaningful, personalized engagement that supports long-term philanthropic commitment.

Essential Duties & Responsibilities

• Manage the Museum’s Upper-Level Membership program, including the Norton Circle levels (Donor, Benefactor, and Director) and the Emerging Collectors Council.
• Fulfillment of Upper-Level Membership materials (Norton Circle, Curatorial Councils, and Emerging Collectors Council).
• Renewal notices/outreach to existing Upper-Level Members.
• Monitor program performance to ensure quarterly and annual revenue and retention goals.
• Oversee program budgets and expenses in alignment with program objectives.
• Monitor and evaluate program performance, including membership growth, retention, and engagement metrics.
• Actively support the donor pipeline in collaboration with the DODE, Individual Giving, and Member and Visitor Experience teams by identifying opportunities for member cultivation, upgrades, and deeper donor engagement.
• Maintain and execute a regular calendar of personalized donor touchpoints, including phone calls, individualized email outreach, and in-person meetings, to strengthen relationships and increase retention and commitment.
• Partner with the DODE to evaluate, refine, and expand the Upper-Level Membership program, including setting and achieving revenue goals, managing program budgets, and recommending strategic enhancements.
• Collaborate with the DODE to create a strategic suite of member benefits and exclusive engagements that attract new upper-level members, retain current upper-level members, and create incentives for upgrades.
• Collaborate with the Institutional Giving team on acquiring and stewarding membership partnerships with new developments in the West Palm Beach area.
• Maintain accurate donor and membership records, ensuring data integrity, in coordination with Development Operations.
• Work with Member + Visitor Experience team to create a system to regularly audit member data to maintain database hygiene and produce membership mailing lists by utilizing database query functions. Utilize knowledge of Altru queries, membership reports and other tools to create budget estimates for Membership revenue, specifically within the Norton Circle levels.
• Oversee the exclusive engagements for Norton Circle Members + the Emerging Collectors Council, including Norton Circle Welcome Lunches, Emerging Collectors Council Events and/or Meetings, etc.
• Work closely with the Development Officer for Donor Events and/or the Event Services team in updating pertinent details for event coordination (guest count, timing changes, décor elements, etc.).
• Work closely with Museum’s Curatorial Team in developing the Emerging Collectors Council season of events and coordinating acquisition efforts.
• Collaborate with Donor Events, Individual Giving, Institutional Giving, and Member and Visitor Experience teams to align engagement strategies and identify cultivation opportunities.
• Develop, write, and review donor-facing communications and marketing materials, including seasonal schedules, membership benefit materials, and digital newsletters, ensuring accuracy, clarity, and alignment with Museum branding standards.
• Support stewardship and post-event strategies for major Museum fundraising initiatives, including the annual Gala.
• Provide high-level, personalized customer service to cultivate and steward members and donors.
• Handle confidential and sensitive information appropriately.
• Attend evening and weekend events/fundraising activities and assist as needed.
• Contribute to broader Donor Engagement initiatives and special projects as needed.

Qualifications

• Three or more years in a related role preferred, but not required.
• BA/BS degree required.
• Museum or cultural institution experience preferred, but not required.
• Proficient in Microsoft Office applications, including database management (Altru proficiency a plus).
• Excellent written, verbal, and communication skills with the ability to interact and integrate with a wide range of individuals.
• Experience working with external stakeholders such as consultants, partner organizations, and members of the community.
• Ability to convey a positive and professional image, especially in high-pressure situations.
• Self-starter with the ability to prioritize, multi-task, and excel in a fast-paced environment.
• Good decision making and problem solving skills.
• Demonstrate the highest level of personal and ethical standards.
• Attention to detail and accuracy in performance.
• Ability to meet and impose deadlines, working with minimal supervision.
• Willingness to monitor personal and shared email inboxes after hours and on weekends.
• Willingness to work extended hours, including nights and weekends as needed.