Developer Support Engineer

Responsibilities

• Aid developers in integrating Massive’s APIs and SDKs.
• Offer guidance and troubleshoot technical issues related to development, deployment, and functionality.
• Maintain documentation and knowledge bases for self-service support.
• Proactively identify and address potential issues to minimize disruptions for developers.
• Provide feedback to enhance development tools and resources.
• Collaborate with engineering teams to resolve recurring issues and implement effective solutions.
• Communicate technical concepts clearly, especially to non-technical individuals.
• Take ownership of projects and tasks, demonstrating initiative and accountability.

Skills & Qualifications

• 3+ years of experience in developer support, software development, or a related field.
• Familiarity with REST APIs and client-side implementations.
• Proficiency in programming languages such as Python, Java, or Node.js.
• Understanding of HTTP methods, request/response structures, and authentication mechanisms.
• Experience with debugging tools for troubleshooting API issues.
• Ability to thrive in a fast-paced, collaborative environment.
• Customer-centric mindset with a focus on exceeding developer expectations.
• Experience engaging with developer communities and APIs.
• Knowledge of DevOps principles and practices.
• Analytical and critical thinking skills.
• Strong communication skills, both verbal and written.

About Massive

We are on a mission to help developers build the future of fintech. We are committed to democratizing access to the world's financial market data and enabling developers to build the future of fintech. Join us and be part of a team that is revolutionizing the way we interact with money and value.