Detainee Support Officer

Duties & Responsibilities

• Conduct on-site support at detention centers, working directly with detainees.
• Clearly explain eligibility, program requirements, and repatriation procedures.
• Ensure accurate completion of forms, documentation, and case records.
• Collaborate closely with facility staff and management to maintain a professional and secure environment.
• Provide clear and culturally sensitive communication between detainees and staff.
• Prepare reports and maintain accurate, confidential records of activities.
• Address detainee concerns promptly and professionally in accordance with program guidelines.
• Remain current on relevant government program requirements, directives, and policies.
• Support operational objectives and adapt quickly to evolving program needs.

Qualifications & Experience

• Prior experience as an ICE agent or law enforcement officer is mandatory.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Demonstrated ability to navigate sensitive environments with discretion and professionalism.
• Knowledge and understanding of federal and state government program requirements.
• Proficiency with electronic record-keeping systems and data management tools.
• Able to travel regularly and work independently.
• Strong understanding of U.S. immigration procedures and voluntary return processes.
• Proven interpersonal communication and cultural competency skills.
• Detail-oriented with strong organizational and time-management abilities.
• Prior experience in a detention, field office, or consular setting preferred.
• Fluency in English required; proficiency in Spanish, French, Arabic, or other common migrant languages is highly valued.

Pay

N/A

Schedule

N/A

Benefits

N/A