Destination Services Operations Manager (Mandarin Speaker)

About the role

The Destination Services Team supports employees at all stages of their mobility journey through various destination services. This role oversees destination services in the AMS region, manages local vendors, improves employee satisfaction, and standardizes operational processes.

Responsibilities

• Oversee destination services in the AMS region, manage local vendors, improve employee satisfaction scores, and standardize operational processes.
• Assign cases to vendors in the AMS region, ensure high levels of service delivery and employee experience by managing global and local partners, and setting up operational processes and mechanisms.
• Deal with employees and stakeholders on escalations or complex matters in a timely and proactive manner, coordinating service delivery and follow-up resolution between local service providers and employees.
• Monitor and manage vendor spending by reviewing invoices and ensuring a cost-efficient approach is taken.
• Work closely with the Policy team, HROP team, and business teams to understand business needs and ensure preparedness.
• Improve employee experience by building and updating the knowledge base for all AMS countries, training internal and external stakeholders, and creating and updating country-specific checklists, guidelines, and manuals.
• Drive global projects to create efficiencies for the team and stakeholders.

Qualifications

• Bachelor's degree or higher in a relevant field.
• 5+ years of experience in vendor management and driving global projects.
• Proficiency in English and Mandarin is required due to the role's support for employees relocating from China to the U.S., ensuring smooth communication throughout the transition.
• Strong communication and problem-solving skills, a high level of resilience, and the ability to adapt according to business development needs.
• Advanced data analysis and logical thinking abilities, able to analyze business data from different dimensions and develop improvement plans.

About TikTok

TikTok is the leading destination for short-form mobile video. Our global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. We strive to inspire creativity and bring joy to our communities every day.

Why Join Us

We believe in inspiring creativity and bringing joy. Our innovative product helps people authentically express themselves, discover and connect, and our global, diverse teams make that possible. We are committed to celebrating our diverse voices and creating an environment that reflects the many communities we reach. Join us to create meaningful breakthroughs for ourselves, our company, and our users.

Job Information

• Compensation Description (Annually): The base salary range for this position in the selected city is $121,600 - $220,400 annually. Compensation may vary depending on a number of factors, including qualifications, skills, competencies, and experience, and location.
• Benefits: Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year, and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
• Los Angeles County (unincorporated) Candidates: Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.