Desktop User Experience Specialist

Responsibilities

• Troubleshoot, support and resolve client systems over the phone and in person.
• Support client systems’ hardware and software including desktop, mobile devices, scanners, printers and other peripherals.
• Provide software and hardware troubleshooting, maintenance and support, installing software and hardware, installing and configuring OS based on the current IT policies.
• Set up and install new client devices and peripherals to meet users’ expectations and configure client devices for networks.
• Accept daily assignments using an Automated Help Desk system.
• Install, configure, and troubleshoot client systems’ network connections in a Windows 11 Enterprise. PC deployment that includes lifting and carrying PCs and monitors weighing up to 20-lbs.
• Troubleshoot, support and resolve virtual desktops.
• Work with other departments to resolve client issues.

Requirements

• Bachelor's degree in Information Technology, Computer Science or a closely related field.
• 1 year of Help desk experience.
• 1 year of installing, configuring, and troubleshooting client systems software and hardware in a networked environment using Windows 11.
• 1 year of Microsoft Office experience.
• 1 year of experience in Microsoft 365 (Office 365) environment.
• 1 year of working in a routed network environment.
• 1 year of working in a wireless network environment.

Qualifications

• Ability to work under pressure and meet deadlines and due dates.
• Excellent communication skills, both written and oral.
• Ability to work in a team and collaborative environment.
• Ability to be innovative and efficient in solving problems.
• Ability to maintain and manage IT systems.
• Knowledge of providing support to clients through remote desktop and experience in applying software updates and patches to domain computers.
• Knowledge of Ivanti (Heat) ticketing software is preferred.
• Knowledge of anti-virus and malware software is preferred.
• Knowledge of modern disk imaging software is preferred.
• Knowledge of an enterprise-wide digital signage software suite is preferred.
• Knowledge and troubleshooting of audio/visual technology in learning spaces is preferred.

Benefits

• Health insurance options (medical, dental, vision).
• Life and disability insurance.
• Retirement plan contributions.
• Paid leave and federal holidays.

Additional Job Information

• E-Verify Statement: This agency participates in the E-Verify system for verification of citizenship and employment authorization.
• Coppin State University is an Equal Opportunity/Affirmative Action employer.
• Reasonable accommodation will be considered on a case-by-case basis.