User Desktop Support Specialist

Location: JBSA-Randolph, San Antonio, TX. Secret clearance required (or ability to obtain).

About the Role

The User Desktop Support Specialist provides Tier II and Tier III end-user support for Headquarters Air Education and Training Command Financial Management (HQ AETC/FM) personnel. This role supports daily mission operations by ensuring desktop systems, peripherals, applications, and user access services remain reliable, secure, and fully operational.

Responsibilities

• Provide Tier II/III desktop, laptop, and peripheral support to HQ AETC/FM personnel
• Troubleshoot hardware, software, operating system, and connectivity issues
• Support Common Access Card (CAC) access, account provisioning, and user authentication services
• Manage software installs, updates, licensing, and inventory tracking
• Provide printer, scanner, and office phone (VOIP) support
• Perform Computer Security (COMPUSEC), Information Technology Equipment Custodian (ITEC), and Telephone Control Officer (TCO) duties in accordance with Air Force policies
• Coordinate issue resolution with base communications and cybersecurity teams as needed
• Document support actions, configurations, and inventory records
• Ensure end-user systems remain secure, compliant, and operational during duty hours

Benefits

• Paid Time Off (PTO)
• Holiday Pay
• 401K with a 4% Match
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group Life & AD&D
• Voluntary Life & AD&D
• Short-term Disability
• Long-Term Disability
• Health Savings Account
• Flexible Spending Account (Health and Dependent)
• Critical Illness Insurance
• Accident Insurance
• Hospital Indemnity Insurance
• Employee Assistance Program (EAP)

Pay

Salary Range: $45,000 - $55,000