Desktop Support Specialist

About the role

We are looking for a Desktop Support Specialist to provide technical assistance and support to end users for hardware, software, and network-related issues. This position will diagnose and resolve technical incidents, maintain desktop systems and devices, and ensure employees can work efficiently with minimal downtime. This role is full-time contract and on-site.

Responsibilities

• Provide first- and second-level technical support for desktops, laptops, mobile devices, printers, and peripherals
• Troubleshoot and resolve hardware, software, operating system, and network connectivity issues
• Install, configure, maintain, and update desktop operating systems and business applications
• Respond to help desk tickets, phone calls, emails, and walk-up support requests in a timely manner
• Escalate complex technical issues to appropriate IT teams when necessary
• Document incidents, resolutions, and system configurations accurately and consistently
• Support employee onboarding and offboarding by provisioning and decommissioning accounts and equipment
• Assist remote users using remote access and support tools
• Maintain compliance with security standards, including antivirus management, patching, and access controls
• Track technology assets and support inventory and equipment lifecycle management

Requirements

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience
• 1-3 years of desktop support, help desk, or technical support experience
• Strong knowledge of Windows and/or macOS operating systems
• Experience supporting Microsoft 365 applications and services
• Familiarity with Active Directory and basic networking concepts, including TCP/IP, DNS, and DHCP
• Experience using ticketing systems and remote support platforms
• Strong analytical, troubleshooting, communication, and customer service skills

Preferred Qualifications

• CompTIA A+, Network+, Microsoft, or related technical certifications
• Experience supporting iOS and Android mobile devices
• Basic scripting or automation experience using PowerShell, Bash, or similar tools
• Familiarity with endpoint management solutions such as Microsoft Intune, SCCM, or JAMF
• Experience working in fast-paced enterprise support environments

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
• Sedentary work that involves sitting or remaining stationary for extended periods with occasional movement throughout the office
• Ability to conduct repetitive tasks on a computer utilizing a mouse, keyboard, and monitor
• Ability to lift, move, and install computer equipment and peripherals weighing up to 40 pounds
• Frequent interaction with employees and stakeholders at all levels of the organization

Pay

$40,000 - $45,000 per year. Exact compensation may vary based on several factors, including location, experience, and education.

Benefits

• Medical, dental, and vision insurance
• 401k retirement account access
• Paid time off
• Paid sick leave and/or other paid time off as provided by applicable law