Desktop Support Specialist

Ypsilanti, MI

Requirements

• Professional demeanor with strong customer service, consulting, and training skills
• Experience troubleshooting and repairing desktop and laptop hardware in the field or a related environment
• Basic understanding of networks, Intel servers, and telecom systems
• Strong break/fix skills for desktops, workstations, notebooks, and Dell tablets
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Strong Microsoft Windows operating system troubleshooting skills
• Strong macOS troubleshooting skills (Big Sur and above)
• Excellent problem-solving and critical-thinking abilities
• Strong written and verbal communication skills
• Self-motivated with the ability to work independently and with minimal supervision
• Excellent time management skills
• Detail- and process-oriented mindset
• Ability to walk long distances across large facilities
• Must be able to pass a background security check
• Valid driver’s license and reliable transportation required

Preferred Qualifications

• Experience with ticketing systems such as ServiceNow, Smart IT, or IT Connect
• Prior experience supporting executive-level users
• Certifications such as:
  • CompTIA A+ or equivalent
  • Microsoft MCSA (Windows 7, 8, or 10)
  • Networking certifications (CCNA or CCNP)
• Experience with remote PC control and video conferencing tools
• SCCM experience

Benefits

• Medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance
• Employee assistance program
• 401(k) retirement plan
• 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year)
• 10 paid holidays per year
• Performance-based bonuses subject to company policies