Desktop Support Specialist

CTH Desktop Support Technician Location: Los Angeles, CA 90032 Job Type: Contract-to-Hire Duration: 3 months, with potential for permanent conversion Schedule: Monday–Friday, 8:00 AM–5:00 PM PST Work Arrangement: Onsite Interview Process: 2–3 rounds, including video interviews and a final onsite interview Dress Code: Business Casual Job Summary We are seeking a Desktop Support Technician to provide hands-on technical support to end users in a healthcare/hospital environment. The ideal candidate will have experience troubleshooting desktop hardware, software, peripherals, and network connectivity, along with experience imaging and deploying PCs, laptops, and Macs. This role requires excellent communication skills, strong customer service, and the ability to work independently while supporting users across hospital and clinic locations. Key Responsibilities Provide technical and troubleshooting support to end users.Image and deploy PCs, laptops, and Macs using SCCM and Casper.Troubleshoot and repair desktop and laptop hardware and software.Install, configure, and troubleshoot printers and other peripherals.Troubleshoot network connectivity and assist with network port activation.Perform desktop patching and support equipment in IDF locations.Support remote users and remote sites as required.Assist with workstation installations, repairs, maintenance, and departmental/user moves.Prepare defective hardware and parts for shipment to manufacturers.Maintain records and inventory of spare equipment and parts.Escalate technical and customer-service issues appropriately.Follow established IT processes, procedures, and documentation standards.Identify opportunities to improve IT support processes.Participate in vendor training as required.Perform on-call support duties when needed. Required Qualifications High school diploma or equivalent required.Associate's degree in IT or a related field preferred.6 months–2 years of IT/Desktop Support experience.Hands-on experience troubleshooting PCs, laptops, hardware, software, and peripherals.Experience with PC imaging/deployment and SCCM/MECM.Experience supporting Windows and Mac environments.Strong basic networking and connectivity troubleshooting skills.Excellent verbal and written communication skills.Professional appearance and customer-service approach.Ability to work onsite and support users in a fast-paced environment. Preferred Qualifications Experience or exposure to: Healthcare or hospital ITCernerFootPrintsKronosCasperJamf/Jamf ProMac imaging and deploymentPrinter/peripheral supportIDF/MDF environmentsNetwork port activation and desktop patchingIT asset/inventory management Ideal Candidate The ideal candidate is a hands-on Desktop Support Technician who can independently troubleshoot user issues, deploy and image computers, support hardware and peripherals, and communicate effectively with both technical and non-technical users. Healthcare/hospital IT experience is highly preferred, but candidates with strong hands-on Desktop Support experience and the required technical skills are encouraged to apply. If you have experience with SCCM, imaging, PC/laptop/Mac support, hardware troubleshooting, and healthcare applications such as Cerner, FootPrints, or Kronos, we'd like to hear from you.