Desktop Systems Specialist II

Key Responsibilities

• Provide technical support to employees on hardware, software, and network-related issues.
• Monitor and respond to tickets on ServiceNow platform.
• Perform desktop, laptop, and mobile device support for Windows and Mac OS.
• Perform Active Directory management, create and manage user accounts, and permissions.
• Troubleshoot and resolve issues related to Microsoft Office 365 and Exchange.
• Troubleshoot and resolve issues related to Azure AD, Infoblox, WIFI Technologies, and Proofpoint.
• Maintain accuracy in monitoring and managing company's IT systems, including servers and networks.
• Provide technical guidance to end-users and recommend solutions to technical issues.
• Collaborate with other IT teams and vendors to resolve issues.

Qualifications

• A High School Diploma or equivalent.
• Associate's in Information Technology or related field is a plus.
• At least 2 years of experience as a Level 2 Helpdesk Technician.
• Experience with ServiceNow ticketing system.
• Experience in Windows 10/11.
• Experience in MAC OS.
• Strong proficiency in Office 365, Azure AD, On-Premises Active Directory systems.
• Knowledge of Azure AD, Infoblox, Wi-Fi Technologies, and Proofpoint.
• Excellent troubleshooting skills and problem-solving ability.
• Ability to work in a fast-paced work environment.
• Good communication skills and ability to work effectively in a team environment.
• Experience in a manufacturing environment is a plus.

This position will accept applications on an ongoing basis until filled.