Desktop Support Specialist II

Key Responsibilities

• Provide desktop and server support for Windows systems (installation, configuration, troubleshooting, and maintenance).
• Aid users with software and hardware issues in both Linux and Windows environments.
• Perform routine system maintenance and updates across supported platforms.
• Maintain documentation of procedures, configurations, and system changes.
• Collaborate with IT team members on infrastructure improvements and automation projects.
• Participate in system upgrades and deployment of new technologies.

Qualifications

• Recent graduate with a degree in Computer Science, Information Technology, or a related field, or 3–5 years of experience in IT support roles.
• Basic to intermediate understanding of Windows desktop and server environments is a plus.
• Familiarity with networking fundamentals (TCP/IP, DNS, DHCP).
• Good problem-solving skills and a proactive attitude.
• Strong communication and customer service skills.
• Ability to work independently and as part of a team.

Preferred Skills

• Experience with scripting languages (e.g., Bash, Python).
• Exposure to virtualization platforms (e.g., VMware, VirtualBox, KVM).
• Knowledge of remote desktop and remote management tools.
• Understanding of IT security principles and best practices.

Pay

Pay range for this role: $38 - $44.23 USD

Benefits

• Competitive total compensation package
• Comprehensive benefit package options include medical, dental, vision, life, and more.
• 401k with company-match
• 4 weeks of paid time off each year
• 12 annual company holidays

What's in it for you

Competitive total compensation package
Comprehensive benefit package options include medical, dental, vision, life, and more.
401k with company-match
4 weeks of paid time off each year
12 annual company holidays

About the Role

We are redefining what's possible in unmanned aircraft systems. Our team of engineers and innovators is developing cutting-edge autonomous solutions that push the boundaries of UAS technology - solving complex challenges that matter.

Schedule

Flexible schedule to accommodate the needs of the position and the team.

Benefits

• Medical
• Dental
• Vision
• Life
• Company Holidays

Pay

$38 - $44.23 USD