Desktop Specialist II

About the role

The Los Angeles office of SmithGroup is seeking a Desktop Specialist II to join their dynamic IT team. This role involves direct interaction with local office employees and remote support for SmithGroup employees across the country. Key responsibilities include troubleshooting and solving network, software, and hardware issues, conducting new employee orientations, setting up and maintaining IT equipment, and supporting employees in a hybrid work environment.

Responsibilities

• Troubleshoot and solve network, software and hardware issues in a Microsoft Windows environment.
• Handle IT support requests and questions from employees working in SmithGroup offices or remotely.
• Troubleshoot and solve network, software and hardware issues working within the Microsoft M365 environment including MS Teams, OneDrive, and SharePoint online.
• Conduct new employee orientations.
• Setup, configure and maintain desktops, laptops, printers, and network accounts.
• Instruct employees on proper use of IT equipment and software.
• Support employees in a hybrid work environment assisting with virtual meetings/video conferencing and troubleshooting connectivity issues.
• Afford regular attendance at web conferences and collaboration with other IT staff in other offices across the country.
• Afford assistance in moving IT equipment to different locations within the office.
• Collaborate with other IT members to solve problems and improve workflows.
• Engage in a team-oriented approach using shared knowledge, best practices and organizational awareness.
• Be a valued contributor, improving workflows and creating documentation for SmithGroup.
• Must be willing to work at the job site 5 days a week. Periodic travel to San Diego office as needed.

Requirements

• Minimum of an associate’s degree or equivalent experience.
• 2-4 years of experience in the field of IT.
• Excellent written and verbal communication skills and a great customer service attitude.
• A strong level of initiative and an ability to be a self-starter; ability to work with minimum supervision.
• Must be detail oriented and able to work in a team environment.
• Must be able to set priorities, multitask and work independently.
• Demonstrates ability to learn new skills.
• Strong problem solving ability.

Qualifications

• Minimum of an associate’s degree or equivalent experience.
• 2-4 years of experience in the field of IT.
• Excellent written and verbal communication skills and a great customer service attitude.
• A strong level of initiative and an ability to be a self-starter; ability to work with minimum supervision.
• Must be detail oriented and able to work in a team environment.
• Must be able to set priorities, multitask and work independently.
• Demonstrates ability to learn new skills.
• Strong problem solving ability.

Skills

• Microsoft Windows environment troubleshooting and support.
• Microsoft M365 environment troubleshooting and support (MS Teams, OneDrive, SharePoint online).
• New employee orientations and setup/configuration of IT equipment.
• Virtual meeting/video conferencing support and troubleshooting connectivity issues.
• Collaboration and teamwork in a hybrid work environment.

Benefits

At SmithGroup, we offer a competitive compensation package including a salary range of $70,304 to $74,304 annually, with the potential for a performance-based bonus each year. Additional benefits include:

• Flexible scheduling and a hybrid work environment.
• 3 weeks of PTO within your first year of employment with the option of purchasing additional time off.
• 8 paid federal holidays.
• Plus 15 extra Fridays off!
• Medical, dental, and vision coverage.
• Wellbeing resources.
• Paid parental leave.
• A flex spending account and voluntary insurance options.
• 401(k) program with employer matching.
• Tuition reimbursement program.
• One-on-one career coaching and professional development opportunities.

Pay

The anticipated salary range for this position is $70,304 to $74,304 annually.

Schedule

This role requires working at the job site 5 days a week. Periodic travel to San Diego office as needed.