DESKTOP TECHNICIAN II

Essential Duties and Responsibilities

• Affords end users in resolving hardware and software issues by fielding telephone calls, email, HelpDesk tickets, and visits to user community to diagnose issues, perform troubleshooting activities and facilitate resolution
• Performs moves/adds and changes to PC
• Physical moves
• Software installs
• Hardware Installs
• Reimages
• Drafts, tracks and monitors the issues in ticketing system to facilitate a timely resolution
• Maintains and operates computer systems and/or network connectivity
• Provides technical support and guidance to users
• Lights network Administration duties

Skills and Requirements

• 2-5 years of relevant experience
• PC hardware knowledge
• Basic working/configuration knowledge of Windows 11 Enterprise
• Basic working/configuration knowledge of Microsoft applications (Office, Outlook, Visio, Project, etc…)
• Basic knowledge of Microsoft Active Directory (as pertains to computer connectivity, printing, Domain additions, etc..)
• Knowledge of Anti-Virus software (install/config)
• Basic knowledge of network topology concepts
• Ingenuity and flexibility are required
• Relies on established guidelines and instructions to perform daily job functions
• Relies on knowledge and professional discretion to achieve goals
• Works under supervision and reports to a supervisor. Can also work independently as needed
• A+ certification a bonus
• Microsoft certifications a bonus
• Must be able to speak/read/write English
• Must be able to lift up to 35 lbs
• Has a Highschool Diploma or G.E.D equivalent

Work Environment

• Medium-to-large office environment
• Fast paced office environment
• The noise level in the work environment is usually moderate
• Exposed to a combination of normal office type environments

SALARY RANGE

Base Salary Range (Inglewood only): $71,000 - $73,700

TRAVEL REQUIREMENTS

There are typically no travel requirements for this position (0%)