Desktop Support Technician (Traveling)

Responsibilities

• Support and maintain all the Bank’s authorized applications
• Serve as the first point of contact for end-user technology support; triage issues and escalate when appropriate
• Own assigned support tickets end-to-end; escalate with complete context (steps attempted, screenshots/logs, business impact)
• Deploy, configure, and refresh endpoints; perform imaging/re-imaging and workstation setups
• Draft and maintain support documentation / SOPs / knowledge articles
• Maintain accurate asset inventory and support lifecycle tracking for branch equipment
• Regularly review existing systems and make recommendations for improvements
• Willingness to learn and take on new responsibilities when requested
• Some weekend and off-hour work might be required
• Perform other job-related duties as assigned

Qualifications

• Must live within a 50-mile radius from the Leader Bank Needham office
• Bachelor’s Degree in Information Technology, Cybersecurity, Computer Science or a related field, or significant equivalent experience
• At least 2 years of experience in supporting and maintaining applications
• Comfortable working in a regulated environment and following documented IT/security procedures
• Industry standard certifications preferred (e.g. CompTIA A+, Network+, Security+)
• Valid driver’s license / ability to travel between sites reliably
• Ability to lift equipment (monitors, PCs, printers)
• Strong oral and written communication skills with a preference for team-based work
• A desire to work with and contribute to an energetic and engaged team of technology professionals
• Detail-oriented, even when faced with multiple deadlines on multiple assignments
• An interest in continuous learning and experimenting to deliver value to end users

Benefits

Leader Bank offers an excellent compensation and benefits package including:

• 401k plan with corporate match
• Medical and dental insurance
• The opportunity to work for a fast growing, local organization

Leader Bank, N.A. is an Equal Opportunity and Affirmative Action employer and does not discriminate on the basis of race, color, religion, age, gender, marital status, sexual orientation, national origin, disability, military status, veteran status or any other protected class.