Travel Support Technician I

Qualifications

• High School Diploma or Equivalent required
• 0-1 years of Customer service experience required
• Valid Driver's License and reliable vehicle
• Ability to multitask and prioritize in a fast-paced environment
• Strong communication and customer service skills
• Experience supporting end-user computing, applications, and telecom systems preferred

Requirements

• High School Diploma or Equivalent required
• 0-1 years of Customer service experience required
• Valid Driver's License and reliable vehicle
• Ability to multitask and prioritize in a fast-paced environment
• Strong communication and customer service skills
• Experience supporting end-user computing, applications, and telecom systems preferred

Key Responsibilities

• System Setup & Deployment
• Transport, install, configure, and decommission technical equipment and systems
• Execute tasks in alignment with layout diagrams and project timelines
• Technical Support & Troubleshooting
• Perform diagnostics to identify and resolve hardware, software, and telecom issues
• Provide responsive support to end users for computers, applications, and communication systems
• Escalate complex issues as needed while ensuring timely resolution
• Customer Service
• Deliver professional, efficient, and user-friendly technical support
• Aid with routine technical inquiries and ensure a positive end-user experience
• Documentation & Process
• Accurately document issues, resolutions, and support activities in ticketing systems
• Maintain clear and organized technical records
• Inventory Management
• Monitor and maintain inventory levels for equipment and accessories
• Track assets and ensure proper handling and storage