Desktop Support Technician - Petersburg, VA/On-Site
STI · Petersburg, VA · 1 mo ago
Information TechnologyFull-time
Location: Petersburg, VA (On‑Site) – 6+ month contract.
About the role
Under general supervision, the Field Service Technician provides comprehensive, hands‑on, on‑site technical assistance to VSU technology users. The role involves independently troubleshooting and resolving complex software, hardware, and network problems, with all problem resolution documented thoroughly within our ITSM tool.
Responsibilities
- Deliver direct, on‑site service to users across the campus.
- Clearly communicate solutions to end users.
- Ensure optimal functionality of technology for users.
- Document all problem‑resolution details in the ITSM tool.
- Troubleshoot and resolve complex software, hardware, and network issues.
Requirements
- Tier II support level expertise.