Desktop Support Technician - Parsippany, NJ

Duties And Responsibilities

• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals
• Documents, maintains, upgrades, or replaces hardware and software systems
• Supports and maintains user account information including rights, security, and systems groups
• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed
• Represents the company in a professional and businesslike manner and communicates effectively with customers and associates
• Interacts with customers, responding to routine technical questions or requests for information

Skills and Qualifications

• Minimum 3 to 6+ years of experience supporting PC Hardware and software
• Comfortable providing hands and feet support for network connection issues
• Hardware and software support experience
• Deskside support experience
• Customer Facing experience
• Mobile Device support experience
• Able to multi-task, work in a fast-paced environment with strong personalities, and detail oriented
• CompTIA A+ certification preferred but not required

Pay

The rate for this position is between $20.25 - $27.00 per hour.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• AD&D insurance
• Disability plans
• Employee Assistance Program
• Paid holidays (up to 6 days annually)
• Paid time off (minimum of 10 days annually)
• Paid parental leave (minimum of 10 days annually)
• 401(k)
• FSA/HSA pre-tax benefits

Equal Employment Opportunity

We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. The Company is an Equal Opportunity Employer.