Desktop Support Technician / Onsite in Scottsdale

About the role

This is a fully onsite contract role through the end of the year with strong potential to convert to full-time. The position focuses on hands-on endpoint support across both Windows and macOS environments, utilizing tools like Microsoft Intune, JAMF, and basic Active Directory administration.

Responsibilities

• 50% Windows and macOS endpoint support
• 30% Device imaging and deployment (Intune / JAMF)
• 20% Active Directory and general IT support tools
• Daily Responsibilities: 85% Hands-on support and troubleshooting; 15% Team collaboration and coordination with end users

Requirements

• 2+ years of experience in desktop support or help desk roles
• Hands-on experience with Windows and macOS troubleshooting
• Familiarity with Microsoft Intune and/or JAMF for device management
• Basic experience with Active Directory
• Strong customer service and communication skills
• Ability to manage and prioritize a ticket queue efficiently

Qualifications

• Experience working in a high-volume support environment
• Ability to resolve or escalate issues quickly in a time-sensitive setting
• Strong organizational skills and ability to work independently
• Exposure to corporate IT environments with endpoint lifecycle management

Skills

• Windows and macOS troubleshooting
• Imaging and deploying laptops and end user devices
• Microsoft Intune and/or JAMF for device management
• Basic Active Directory experience

Benefits

• Highly focused on device deployment, imaging, and rapid troubleshooting
• Opportunity for long-term growth in endpoint support and IT management

Pay

N/A

Schedule

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Benefits

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Contact

Posted By: Jordan Carbonell