Desktop Support Technician
Description
We are seeking a reliable and detail-oriented professional to support a fast-paced, high-volume request environment. This role requires strong communication skills, the ability to multitask effectively, and a commitment to delivering excellent customer service.
Key Responsibilities
Manage complex MAC (Move, Add, Change) requests in a high-demand environment.
Utilize request management/ticketing systems to track and resolve requests efficiently.
Consistently meet or exceed performance targets while adhering to tight deadlines.
Coordinate with vendors for site surveys, ordering, and implementation of telecommunications and office technology.
Order, configure, and deploy technology in preparation for Return-to-Office (RTO) Day 1 readiness.
Perform desk-level setup and verification to ensure all equipment is functional prior to deployment.
Complete final sign-off of in-office technology solutions to ensure a seamless Day 1 experience.
Verify all shared technology (conference rooms, shared devices, etc.) is fully operational.
Provide Day 1 technical support to employees, quickly resolving issues and offering training as needed.
Administrative & Communication Duties
Document all work performed accurately within systems.
Provide timely updates to users and stakeholders via email and other communication channels.
Maintain clear, professional written and verbal communication at all times.
Qualifications
Experience working in a fast-paced, high-volume environment.
Strong written and verbal communication skills.
Proven ability to multitask and manage competing priorities.
Experience with request management or ticketing systems.
Proficiency in Microsoft Office Suite.
Knowledge or exposure to telecommunications environments preferred.
Strong customer service orientation and ability to work collaboratively in a team.
Additional Skills & Qualifications
Experience with moves, adds, and changes (MAC), deployments, and installations (less than 10 years of experience preferred).
Large enterprise experience is a plus but not required.
Demonstrates reliability, professionalism, and flexibility.
Willingness to work evenings or weekends as needed.
Job Type & Location
This is a Contract position based out of Charlotte, NC.
Pay And Benefits
The pay range for this position is $15.00 - $24.00/hr.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership.
About TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.
San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.