Desktop Support Technician, NW (226 Days) Updated

About the role

Ensure the smooth operation of technology for schools and/or administration offices. Troubleshoot, diagnose, and repair a variety of hardware and software products in support of customer needs.

Responsibilities

• Support campus-based technology users
• Escalate system disruptions of campus technology services to appropriate technology tier II department
• Train campus principals, teachers, and staff as required
• Support special events at campus and other district locations
• Support computers, mobile devices, digital A/V equipment, and peripherals
• Support instructional software applications
• Support quality control on vendor projects
• Attend training and meetings as required
• Follow attendance policy as assigned by supervisor
• Perform other functions that may be assigned by Client Solution Department and/or supervisor
• Follow all rules, regulations, and policies of DISD

Requirements

• Accredited High School Diploma or equivalent (U.S.A. Equivalency)
• One-year experience in Information Technology support services

Qualifications

• A+ Certification preferred
• Knowledge of Microsoft Operating Systems, Microsoft Office Suite, and Office 365
• Knowledge of Mac OS, iOS, Chrome OS, Google Applications for Education
• Knowledge in troubleshooting and resolving operating system and software issues
• Knowledge in troubleshooting and resolving technology hardware failures
• Strong verbal and written communication skills
• Knowledge of audio visual devices preferred
• Knowledge of TCP/IP and basic networking protocols
• ITIL V3 Certification preferred
• Excellent customer service skills

Pay

Minimum Salary: $45,200.00
Median Salary: $55,126.00

Schedule

Full-time