Desktop Support Technician, NW (226 Days) Updated

About the role

Ensure the smooth operation of technology for schools and/or administration offices. Support campus-based technology users and escalate system disruptions of campus technology services to the appropriate technology tier II department.

Responsibilities

• Troubleshoot, diagnose, and repair a variety of hardware and software products in support of customer needs.
• Train campus principals, teachers, and staff as required.
• Support special events at campus and other district locations.
• Support computers, mobile devices, digital A/V equipment, and peripherals.
• Support instructional software applications.
• Support quality control on vendor projects.
• Attend training and meetings as required.
• Follow attendance policy as assigned by supervisor.
• Perform other functions that may be assigned by the Client Solution Department and/or supervisor.
• Follow all rules, regulations, and policies of DISD.

Requirements

• Accredited High School Diploma or equivalent (U.S.A. Equivalency).
• One-year experience in Information Technology support services.

Qualifications

• A+ Certification preferred.
• Knowledge of Microsoft Operating Systems, Microsoft Office Suite, and Office 365.
• Knowledge of Mac OS, iOS, Chrome OS, and Google Applications for Education.
• Knowledge in troubleshooting and resolving operating system and software issues.
• Knowledge in troubleshooting and resolving technology hardware failures.
• Strong verbal and written communication skills.
• Knowledge of audio-visual devices preferred.
• Knowledge of TCP/IP and basic networking protocols.
• ITIL V3 Certification preferred.
• Excellent customer service skills.

Pay

• Minimum Salary: $45,200.00
• Median Salary: $55,126.00

Schedule

Full-time