Desktop Support Technician -- 17008

About the role

100% On Site. Hours will be a day shift. Excellent interpersonal and customer service skills
Patience and strong team-first mindset
Ability to work in a fast-paced environment
Technical Skills:

• Troubleshooting and ticketing systems (ServiceNow)
• Windows 10 experience
• Microsoft Active Directory
• Desktop imaging (MDT, LTI, ZTI)
• Microsoft Office/365, Outlook, IBM Lotus Notes
• Printer support (HP, Canon, Toshiba)

Responsibilities

Provide technical support to end-users in a fast-paced environment.
Handle customer service inquiries and resolve issues using troubleshooting and ticketing systems.
Manage and maintain Windows 10 environments and Microsoft Active Directory.
Perform desktop imaging tasks using MDT, LTI, and ZTI.
Support Microsoft Office/365, Outlook, and IBM Lotus Notes applications.
Assist with printer support for HP, Canon, and Toshiba printers.

Requirements

• 1-5 years of relevant experience
• Strong technical skills in Windows 10 and related technologies
• Experience with ServiceNow and other IT management tools
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Basic understanding of Active Directory and imaging technologies

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
• CCNA or similar certification preferred

Skills

• Troubleshooting and ticketing systems
• Windows 10
• Active Directory
• Desktop imaging
• Microsoft Office/365, Outlook, IBM Lotus Notes
• Printer support

Benefits

Competitive pay
Comprehensive health, dental, and vision coverage
401(k) retirement plan
Dedicated team support

Pay

$25.00/hr on W2

Schedule

Day shift

Seneca Resources

At Seneca Resources, we are more than just a staffing and consulting firm, we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact.

We take the time to understand your goals and match you with roles that align with your skills and career path. Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team who will advocate for you every step of the way.

Seneca Resources is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.