Desktop Support Technician (1147165)

Location: Schuyler, NE

Pay: $20.00 USD Hourly - $21.00 USD Hourly

About the role

Our client is currently seeking a Desktop Support Technician to provide software and hardware support via deskside or remote assistance. The candidate will troubleshoot and repair issues reported by end users in a corporate or manufacturing plant environment.

Requirements

• Experience with Active Directory, including user deletion and password resets
• Experience with SCCM to reimage, update, and install software packages or push out Windows or Security updates
• Experience working in-house in a corporate or manufacturing plant environment
• Experience with the ServiceNow ticketing tool

Responsibilities

• Work as a Level 2 desktop support, handling tickets escalated from Level 1
• Provide in-person and remote assistance to end users
• Troubleshoot and repair hardware and software issues
• Support troubleshooting of data room devices with guidance from other teams
• Perform hardware and software upgrades and maintenance
• Diagnose and repair Windows desktops and laptops
• Deploy and configure new PC equipment, including data transfers
• Perform break-fix repairs, including component-level PC peripherals, and provide concierge-type customer service
• Maintain accurate records of customer PC inventory, replacements, and repairs
• Triage problems to determine cause and resolution
• Diagnose and repair PC-level hardware issues; coordinate with OEM for warranty repairs or replacements
• Proactively update service calls and keep end-users informed
• Provide prompt service to meet customer Service Level Agreements