Desktop Support Technician (1143668)

Location: Dearborn, MI

Salary: $20.00 USD Hourly - $21.00 USD Hourly

About the role

The L2 Deskside Support Technician provides on-site, second-level IT support at client locations. This role ensures smooth operations by troubleshooting hardware, software, and network issues, supporting end-user devices, and collaborating with technical teams to deliver high-quality service.

Responsibilities

• Troubleshoot desktops, laptops, mobile devices, printers, and peripherals
• Support Windows, Mac (lightly), and Apple iOS (iPhones/iPads)
• Log and track issues in ServiceNow
• Troubleshoot Zebra scanners and printers
• Handle imaging (PXE/USB), installs, upgrades, and break-fix activities
• Manage devices with Intune, Active Directory, VPN, and Zscaler firewall
• Provide VIP/executive support and exceptional customer service

Requirements

• 5–7 years of IT support experience
• Strong skills in hardware/software troubleshooting with OEMs
• Experience with Zebra printers/scanners, Nexthink, and remote tools (LogMeIn)
• Knowledge of SCCM, Citrix, and workspace management platforms
• Certifications like CompTIA A+, MCP/MCSE, or OEM certs are a plus, not mandatory
• Professional communication, punctuality, and customer-focused mindset