Desktop Support Technician (Mac)

About the role

A Large E-Commerce Company in Portland, OR is hiring a Service Desk Technician (Primarily Mac) to join the team for a great long term opportunity.

Responsibilities

• Troubleshooting with both MAC and Windows environments/applications (primarily MAC environment)
• 80% Tier II onsite Desktop/Service Desk Support and 20% Tier I Virtual Chat support
• Support of global workforce both onsite and remote workers
• Apple device lifecycle management, configuration, and security using JAMF
• Ensuring data integrity in the Asset Management system
• Perform asset management tasks, inventory, audits and disposals at their site
• Proactively refresh End of Life (EOL) systems
• Provision computer assets in the new hire on boarding process both onsite and remote
• Monitor and remediate client health (SCCM, Anti-virus and related)
• Support video and teleconference technology, printers and various brands of hardware (Windows and Mac)

Qualifications

• 2-3 years of desktop support experience, preferably in a medium to large end user environment
• Highly preferred to have JAMF and ServiceNow experience
• Need to have both MacOS and Windows support, in addition to Active Directory experience
• Experience with ticketing systems, active directory, VPN solutions, WLAN, LAN and basic knowledge of TCP/IP
• Proficient with Windows and Mac hardware and operating systems – Unix\Linux a plus
• Knowledge of universal client image creation, management and testing
• Knowledge of client and server operating systems, and machine architectures in a Windows environment
• Knowledge of client and system architecture for Mac

Pay & Benefits

The pay range for this position is $24.00 - $27.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits available for this temporary role may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Schedule & Location

This is a Contract position based out of Portland, OR. This is a fully onsite position in Portland, OR.

This response is AI-generated, for reference only.