Desktop Support Technician, IT Operations

The IT Services position within the IT Operations team will be on the front lines of Tesla's IT systems support. As the face of IT, the Desktop Support Technician must have strong technical troubleshooting abilities, excellent communication skills, and be willing to interface with a combination of both technical and non-technical departments.

About the role

• Support endpoint issues
• Deliver exceptional customer service
• Aid in the day-to-day operations of IT Operations

Responsibilities

• Provide onsite and remote support for computers and mobile devices in a fast-paced engineering environment
• Troubleshoot hardware and software issues on Windows, Linux, and MacOS
• Provide software support for general use and engineering applications such as Git Hub, Kubernetes, Docker, Autodesk products, Adobe Suite, O365, 3DX, Catia, and more
• Utilize device management systems including Ansible, Puppet, SCCM, Active Directory, Azure, JAMF, and Intune to troubleshoot issues
• Troubleshoot basic network issues on local endpoints including DNS, DHCP, and VPN issues
• Create, edit, and improve technical articles and other procedures for systems at Tesla
• Collaborate with other IT teams like Asset Management, O365, Information Security, Desktop Engineering, and Network Operations to escalate and resolve enterprise-level issues
• Manage day-to-day tickets and resolve issues within SLA’s as defined by IT Operations policy
• Take ownership of special projects, involve relevant teams, and ensure completion in a timely manner

Requirements

• Minimum of 4 years desktop support experience including Windows, Mac, and/or Linux (Ubuntu)
• Linux server experience preferred
• Experience troubleshooting engineering applications preferred
• Experience providing IT support in an enterprise environment utilizing Active Directory, Azure, and Exchange
• Strong written and verbal communication skills, ability to communicate technical information in an easy to understand and professional manner
• Excellent customer service skills, strong attention to details with excellent follow up

Qualifications

• Minimum of 4 years desktop support experience including Windows, Mac, and/or Linux (Ubuntu)
• Linux server experience preferred
• Experience troubleshooting engineering applications preferred
• Experience providing IT support in an enterprise environment utilizing Active Directory, Azure, and Exchange
• Strong written and verbal communication skills, ability to communicate technical information in an easy to understand and professional manner
• Excellent customer service skills, strong attention to details with excellent follow up

Skills

• Linux server experience
• Experience troubleshooting engineering applications
• Experience providing IT support in an enterprise environment utilizing Active Directory, Azure, and Exchange
• Strong written and verbal communication skills
• Excellent customer service skills

Benefits

• Competitive pay
• Medical plans
• Dental (including orthodontic coverage)
• Vision plans
• Flexible spending accounts (FSA)
• Employee Stock Purchase Plans
• Other financial benefits
• Basic life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and vacation time
• Paid holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

Pay

• Expected Compensation: $24.00 - $52.80/hour + cash and stock awards + benefits
• Details of participation in these benefit plans will be provided if an employee receives an offer of employment.