Desktop Support Technician II
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Remove boilerplate, navigation, EEO, etc. Must preserve all substantive info.
We need to parse the description.
First, job title: Desktop Support Technician (not to be repeated as heading). Provide sections.
We have description paragraphs: "The Desktop Support Technician installs, updates, and repairs personal computer hardware, software, and network service systems. Maintains and implements desktop solutions in support of organizational business needs. Provides professional-level phone support to customers. Performs all duties in accordance with company policies and procedures."
That's about the role. So we can have About the role
with that paragraph.
Next "Primary Responsibilities" then list of responsibilities. We'll put Responsibilities
with - each bullet.
We need to extract bullet points from the long paragraph. Let's list them:
- Troubleshoot and replace laptop and PC hardware.
- Perform hardware upgrades, hardware disposal, loaner program, asset inventory, software inventory, remote imaging, new hire setup, termination, relocation, remote and automated updates, and remote support.
- Handle problem recognition, research, isolation, resolution and follow-up for difficult user problems, referring more complex problems to next level of technical staff.
- Set up, maintain and troubleshoot.
- Participate in IT Support queue which will result in assigning and prioritizing open issues.
- Log, prioritize, assign and troubleshoot all calls, voicemails, emails, trouble tickets and walk-up requests reporting technical problems.
- When appropriate, determine appropriate group for escalation.
- Troubleshoot issues as 1st 2nd level support for desktop and enterprise applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues.
- Perform server and desktop computer updates to safeguard from malicious viruses and malware.
- Manage customer issues and requests by creating, tracking and documenting technical solutions.
- Manage deliverables associated with a project by prioritizing, tracking, and completing assigned tasks.
- Build\deploy new workstations (desktops laptops).
- Install\upgrade hardware\software on Windows workstations.
- Troubleshoot assigned tickets to determine if issue can be resolved or determine appropriate group for escalation.
- Maintain positive relations through effective customer follow-up.
Also later "Skills: This position requires the ability to:" then list.
We'll separate Skills section.
Also "Additional Experience/requirements" includes bullet-like items: Working with multiple customers face to face in a 'Walk Up Bar' type of corporate environment; Certifications obtained or working towards: ACMT, CCT, ITILv3, Comp/TIA; Strong interpersonal/communication skills; Passionate about providing excellent customer service and follow-thru to completion; Supporting macOS & Windows 10/11; Supporting mobile devices (iOS and Android); Experience with Microsoft Office and GSuite (including gmail); Good problem solving, diagnosis and troubleshooting; Wired and Wi-Fi Networking; User account support with Active Directory and Endpoint Security tools; Working knowledge of collaboration tools such as Zoom, Slack, Google Suite; Familiar with ServiceNow; Ability to work independently and within a team.
Then "Skills Mac, Okta, Jamf, Google Workspace" maybe duplicate.
Then "Additional Skills & Qualifications Enterprise level candidates. L2, basic Admin – Okta, JAMF, Slack, Google Workspace. Some project-based work for the over achievers. Typically 5 years of exp minimum. Onsite in Mountain View. Experience Level Intermediate Level Job Type & Location This is a Contract position based out of San Diego, CA."
We need to capture location, job type, experience level.
Pay and Benefits: Pay range $30.00 - $30.00/hr (so fixed). Benefits list.
Workplace Type: fully onsite position in San Diego,CA.
Application Deadline: Sep 18, 2026 (but we should drop application instructions? The instruction says remove application instructions. Application deadline maybe considered application instruction? Probably we should drop it. The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." So we should drop Application Deadline.
Also "About TEKsystems" sections are boilerplate about company, we should drop.
Thus we need sections: About the role, Responsibilities, Skills (maybe also Requirements/Qualifications?), Benefits, Pay, Schedule? Schedule not given explicitly; maybe Workplace Type could be considered Schedule? Not exactly. There's no explicit schedule (e.g., full-time, part-time). So we should not create Schedule section if not present.
We have Pay: we have pay range. So include Pay section.
Benefits: we have list.
Requirements/Qualifications: we have Additional Experience/requirements and maybe Skills. Could combine into Requirements and Qualifications sections. But we need to decide.
We have Skills section separate from Requirements. The instruction: use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have Requirements and Qualifications separate if content exists.
We have "Additional Experience/requirements" which includes certifications, experience, etc. That could go under Requirements.
We have "Skills:" list (the ability to ...) and later "Skills Mac, Okta, Jamf, Google Workspace" etc. That could go under Skills.
We also have "Additional Skills & Qualifications Enterprise level candidates..." which could go under Qualifications.
Thus we can have:
- About the role
- Responsibilities
- Requirements
- Qualifications
- Skills
- Benefits
- Pay
No Schedule.
Now we need to ensure we don't include filler like "commensurate with experience". Not present.
We need to preserve all substantive info. Let's extract details.
About the role paragraph: "The Desktop Support Technician installs, updates, and repairs personal computer hardware, software, and network service systems. Maintains and implements desktop solutions in support of organizational business needs. Provides professional-level phone support to customers. Performs all duties in accordance with company policies and procedures."
We'll put that in
.
Responsibilities: list as above.
We need to ensure we don't duplicate. Let's extract each bullet clearly.
From "Primary Responsibilities" paragraph after that heading:
"Troubleshoot and replace laptop and PC hardware.
Perform hardware upgrades, hardware disposal, loaner program, asset inventory, software inventory, remote imaging, new hire setup, termination, relocation, remote and automated updates, and remote support.
Handle problem recognition, research, isolation, resolution and follow-up for difficult user problems, referring more complex problems to next level of technical staff.
Set up, maintain and troubleshoot.
Participate in IT Support queue which will result in assigning and prioritizing open issues.
Log, prioritize, assign and troubleshoot all calls, voicemails, emails, trouble tickets and walk-up requests reporting technical problems.
When appropriate, determine appropriate group for escalation.
Troubleshoot issues as 1st 2nd level support for desktop and enterprise applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues
Perform server and desktop computer updates to safeguard from malicious viruses and malware.
Manage customer issues and requests by creating, tracking and documenting technical solutions.
Manage deliverables associated with a project by prioritizing, tracking, and completing assigned tasks.
Build\deploy new workstations (desktops laptops).
Install\upgrade hardware\software on Windows workstations.
Troubleshoot assigned tickets to determine if issue can be resolved or determine appropriate group for escalation.
Maintain positive relations through effective customer follow-up."
Note some bullets are vague like "Set up, maintain and troubleshoot." but it's in the posting; we must keep.
Now Skills section: after "Skills: This position requires the ability to:" then list:
- Troubleshoot software, hardware and connectivity issues remotely.
- Understand & articulate root cause on customer issues.
- Install, upgrade, and maintain software, hardware, and peripherals.
- Triage encryption and security tools within this environment.
- Assist customers in gaining access to various systems and servers.
- Setup and maintain shared mailboxes/distribution lists in Exchange and gmail.
- Distribute and patch software using UEM/Airwatch.
- Communicate call trends and challenges in daily team meetings.
- Take on small projects from start to finish.
- Keep Knowledge Base and process documentation up-to-date.
- Work closely with the team to resolve or properly close aging tickets.
- Manage the individual and ticket queue for the team.
- Ensure the highest level of customer satisfaction.
- Work under pressure in a fast paced environment.
- May require deeper systems knowledge and extensive partnership on projects with Tier 3 engineering teams.
Then later "Skills Mac, Okta, Jamf, Google Workspace" maybe just list those as skills.
Also "Additional Skills & Qualifications Enterprise level candidates. L2, basic Admin – Okta, JAMF, Slack, Google Workspace. Some project-based work for the over achievers. Typically 5 years of exp minimum. Onsite in Mountain View. Experience Level Intermediate Level Job Type & Location This is a Contract position based out of San Diego, CA."
We need to parse that for Requirements/Qualifications.
Let's extract:
- Experience Level: Intermediate Level
- Job Type: Contract
- Location: San Diego, CA (also earlier said Onsite in Mountain View? contradictory: earlier "Onsite in Mountain View." then later "based out of San Diego, CA." Might be a mistake but we must preserve both. We'll include both statements.
- Typically 5 years of exp minimum.
- Enterprise level candidates.
- L2, basic Admin – Okta, JAMF, Slack, Google Workspace.
- Some project-based work for the over achievers.
- Onsite in Mountain View.
- Experience Level Intermediate Level (duplicate).
- Job Type & Location: Contract position based out of San Diego, CA.
We also have "Additional Experience/requirements" earlier:
- Working with multiple customers face to face in a 'Walk Up Bar' type of corporate environment
- Certifications obtained or working towards: ACMT, CCT, ITILv3, Comp/TIA.
- Strong interpersonal/communication skills with the ability to communicate with technical and non-technical users effectively.
- Passionate about providing excellent customer service and follow-thru to completion.
- Supporting macOS & Windows 10/11.
- Supporting mobile devices (iOS and Android).
- Experience with Microsoft Office and GSuite (including gmail).
- Good problem solving, diagnosis and troubleshooting.
- Wired and Wi-Fi Networking.
- User account support with Active Directory and Endpoint Security tools.
- Working knowledge of collaboration tools such as Zoom, Slack, Google Suite.
- Familiar with ServiceNow.
- Ability to work independently and within a team.
We need to allocate these to Requirements and Qualifications.
Maybe Requirements: experience, certifications, location, job type, etc.
Qualifications: skills, abilities, etc. But we already have Skills section.
We could put Requirements: Experience level, years, location, job type, certifications, walk-up bar experience.
Qualifications: Additional skills like enterprise level candidates, L2 admin, etc.
But we need to avoid duplication.
Let's decide:
Requirements section: bullet list of:
- Typically 5 years of experience minimum.
- Experience Level: Intermediate Level.
- Job Type: Contract.
- Location: San Diego, CA (based out of San Diego, CA) and also Onsite in Mountain View (maybe note both).
- Working with multiple customers face to face in a 'Walk Up Bar' type of corporate environment.
- Certifications obtained or working towards: ACMT, CCT, ITILv3, Comp/TIA.
Qualifications section: bullet list of:
- Enterprise level candidates.
- L2, basic Admin – Okta, JAMF, Slack, Google Workspace.
- Some project-based work for the over achievers.
- Ability to work independently and within a team.
-
. Responsibilities: list as above. We need to ensure we don't duplicate. Let's extract each bullet clearly. From "Primary Responsibilities" paragraph after that heading: "Troubleshoot and replace laptop and PC hardware. Perform hardware upgrades, hardware disposal, loaner program, asset inventory, software inventory, remote imaging, new hire setup, termination, relocation, remote and automated updates, and remote support. Handle problem recognition, research, isolation, resolution and follow-up for difficult user problems, referring more complex problems to next level of technical staff. Set up, maintain and troubleshoot. Participate in IT Support queue which will result in assigning and prioritizing open issues. Log, prioritize, assign and troubleshoot all calls, voicemails, emails, trouble tickets and walk-up requests reporting technical problems. When appropriate, determine appropriate group for escalation. Troubleshoot issues as 1st 2nd level support for desktop and enterprise applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues Perform server and desktop computer updates to safeguard from malicious viruses and malware. Manage customer issues and requests by creating, tracking and documenting technical solutions. Manage deliverables associated with a project by prioritizing, tracking, and completing assigned tasks. Build\deploy new workstations (desktops laptops). Install\upgrade hardware\software on Windows workstations. Troubleshoot assigned tickets to determine if issue can be resolved or determine appropriate group for escalation. Maintain positive relations through effective customer follow-up." Note some bullets are vague like "Set up, maintain and troubleshoot." but it's in the posting; we must keep. Now Skills section: after "Skills: This position requires the ability to:" then list: - Troubleshoot software, hardware and connectivity issues remotely. - Understand & articulate root cause on customer issues. - Install, upgrade, and maintain software, hardware, and peripherals. - Triage encryption and security tools within this environment. - Assist customers in gaining access to various systems and servers. - Setup and maintain shared mailboxes/distribution lists in Exchange and gmail. - Distribute and patch software using UEM/Airwatch. - Communicate call trends and challenges in daily team meetings. - Take on small projects from start to finish. - Keep Knowledge Base and process documentation up-to-date. - Work closely with the team to resolve or properly close aging tickets. - Manage the individual and ticket queue for the team. - Ensure the highest level of customer satisfaction. - Work under pressure in a fast paced environment. - May require deeper systems knowledge and extensive partnership on projects with Tier 3 engineering teams. Then later "Skills Mac, Okta, Jamf, Google Workspace" maybe just list those as skills. Also "Additional Skills & Qualifications Enterprise level candidates. L2, basic Admin – Okta, JAMF, Slack, Google Workspace. Some project-based work for the over achievers. Typically 5 years of exp minimum. Onsite in Mountain View. Experience Level Intermediate Level Job Type & Location This is a Contract position based out of San Diego, CA." We need to parse that for Requirements/Qualifications. Let's extract: - Experience Level: Intermediate Level - Job Type: Contract - Location: San Diego, CA (also earlier said Onsite in Mountain View? contradictory: earlier "Onsite in Mountain View." then later "based out of San Diego, CA." Might be a mistake but we must preserve both. We'll include both statements. - Typically 5 years of exp minimum. - Enterprise level candidates. - L2, basic Admin – Okta, JAMF, Slack, Google Workspace. - Some project-based work for the over achievers. - Onsite in Mountain View. - Experience Level Intermediate Level (duplicate). - Job Type & Location: Contract position based out of San Diego, CA. We also have "Additional Experience/requirements" earlier: - Working with multiple customers face to face in a 'Walk Up Bar' type of corporate environment - Certifications obtained or working towards: ACMT, CCT, ITILv3, Comp/TIA. - Strong interpersonal/communication skills with the ability to communicate with technical and non-technical users effectively. - Passionate about providing excellent customer service and follow-thru to completion. - Supporting macOS & Windows 10/11. - Supporting mobile devices (iOS and Android). - Experience with Microsoft Office and GSuite (including gmail). - Good problem solving, diagnosis and troubleshooting. - Wired and Wi-Fi Networking. - User account support with Active Directory and Endpoint Security tools. - Working knowledge of collaboration tools such as Zoom, Slack, Google Suite. - Familiar with ServiceNow. - Ability to work independently and within a team. We need to allocate these to Requirements and Qualifications. Maybe Requirements: experience, certifications, location, job type, etc. Qualifications: skills, abilities, etc. But we already have Skills section. We could put Requirements: Experience level, years, location, job type, certifications, walk-up bar experience. Qualifications: Additional skills like enterprise level candidates, L2 admin, etc. But we need to avoid duplication. Let's decide: Requirements section: bullet list of: - Typically 5 years of experience minimum. - Experience Level: Intermediate Level. - Job Type: Contract. - Location: San Diego, CA (based out of San Diego, CA) and also Onsite in Mountain View (maybe note both). - Working with multiple customers face to face in a 'Walk Up Bar' type of corporate environment. - Certifications obtained or working towards: ACMT, CCT, ITILv3, Comp/TIA. Qualifications section: bullet list of: - Enterprise level candidates. - L2, basic Admin – Okta, JAMF, Slack, Google Workspace. - Some project-based work for the over achievers. - Ability to work independently and within a team. -