Desktop Support Technician

Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. This is a contract-to-hire opportunity located onsite in Arkansas City, KS.

About the role

This technician will work as part of a rotating on-call schedule. The hours for this role are 11:00 AM - 7:30 PM CST.

Responsibilities

• Repair, test, image, and clean PCs, laptops, monitors, printers, and other related hardware
• Maintain, analyze, and troubleshoot software and computer peripherals
• Set up, configure, and add all hardware
• Perform install, move, add, and change tasks
• Support large IMAC (install, move, add, change) events for client printer migration and PC refreshes
• Ensure all tickets requiring follow-up work and/or calls receive appropriate attention
• Account for work using a visual task board, ServiceNow Ticket System, and during regular team stand-up meetings
• Provide face-to-face technical support to end users in-person at the customer's site
• Back up and burn end user data
• Assist in developing and documenting improvements to current processes
• Assist coworkers in resolving end users' technical issues across the program
• Support the Site Leader in executing established processes and escalations
• Assist with installations, configurations, upgrades, patches, and other maintenance activities of server equipment
• Perform backup, recovery, and security procedures both planned and during emergencies
• Follow established procedures to detect, diagnose, and report outages of critical site applications
• Assist with diagnoses of network hardware and performance problems
• Perform approved installation, configuration, and maintenance of physical network
• Perform network system administration tasks both planned and during emergencies
• Diagnose shop floor PC deployment issues

Requirements

• Solid desktop fundamentals with experience in PowerShell, Intune, and system administration
• Experience with asset management
• High energy and ability to thrive in a fast-paced environment
• Working experience or strong understanding of enterprise technologies (Office 365, Windows 10 Professional, imaging, and ticketing systems)
• Experience supporting applications related to engineering, manufacturing, and logistics is a plus
• Confident, positive attitude to deliver great customer experience and invigorate personal interaction
• Deep understanding of diagnosing, troubleshooting, and replacing PC/laptop internal components (motherboard, hard drives, RAM, CPU)
• Understanding of troubleshooting PC software (Windows blue-screen, Outlook, connecting network printers)
• Ability to work independently and be dependably available during scheduled hours
• Ability to handle multiple projects
• Experience working in an enterprise environment
• Ability to work with strong personalities
• Proactive work ethic with limited site IT leadership oversight

Pay

The rate for this position is between $19.50 - $26.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits

The Company offers a comprehensive benefit package that you can elect into, including but not limited to the following benefits (subject to applicable eligibility requirements):

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• AD&D insurance
• Disability plans
• Employee Assistance Program
• Paid holidays (up to 6 days annually)
• Paid time off (minimum of 10 days annually)
• Paid parental leave (minimum of 10 days annually)
• 401(k)
• FSA/HSA pre-tax benefits

W2 employment only, no Corp-to-Corp.