Desktop Support Technician

About the role

We are seeking a customer-focused Proximity Support Technician to provide hands-on technical support for end users in a fast-paced enterprise environment. This role is responsible for delivering high-touch IT support, resolving hardware and software issues, supporting executive leadership, and ensuring a seamless technology experience across the organization.

Responsibilities

• Provide onsite and remote technical support for employees, executives, and VIP users, ensuring timely resolution of hardware, software, and connectivity issues.
• Deliver white-glove support to senior leadership and executive stakeholders, maintaining professionalism and discretion at all times.
• Troubleshoot, diagnose, and resolve issues related to Windows and macOS operating systems, desktop applications, mobile devices, printers, and peripherals.
• Manage user accounts, permissions, and access requests through Active Directory, Microsoft 365, and mobile device management (MDM) platforms.
• Support and maintain conference room technology, including Zoom Rooms, Microsoft Teams Rooms, video conferencing systems, audio/visual equipment, and collaboration tools.
• Perform computer imaging, deployment, configuration, and lifecycle management of laptops, desktops, and mobile devices.
• Coordinate hardware refreshes, software installations, upgrades, and equipment replacements.
• Document incidents, service requests, and technical solutions within the IT service management platform.
• Collaborate with cross-functional IT teams to escalate and resolve complex technical issues.
• Identify opportunities for process improvement and proactively address recurring technical problems.
• Support office moves, new employee onboarding, and technology setup activities.

Requirements

• 3+ years of experience in desktop support, service desk, or end-user support within a large enterprise environment.
• VIP/Executive support experience.
• Desktop support experience with Windows, macOS, MDM, Active Directory, and O365.
• Hands-on experience with computer imaging.
• Proven experience supporting conference room and collaboration technologies, including Zoom or other video conferencing software.
• Strong knowledge of desktop hardware, peripherals, printers, and mobile devices.
• Familiarity with ticketing systems and IT service management best practices.
• Ability to prioritize multiple requests and work effectively under pressure.

Preferred Qualifications

• Experience working within large, complex enterprise IT environments.
• Knowledge of endpoint management and device compliance solutions.
• Industry certifications such as CompTIA A+, Microsoft Certified, ITIL, or equivalent.
• Experience supporting hybrid work environments and executive meeting support.

About the company

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated’s Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Benefits

• Medical, dental, vision, life, and disability insurance plans.
• Employee Stock Purchase Program (ESPP).
• 401K program with company match after 12 months of tenure.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program and access to certification prep, technical and leadership courses/books/seminars after 6+ months of tenure.
• Certification discounts and perks for associations including CompTIA and IIBA.
• Dedicated customer service team for benefits and resources, plus a certified Career Coach.