Desktop Support Technician

We are currently seeking a Desktop Support Technician to join our team in Owensboro, Kentucky. This role combines strong technical skills with an emphasis on delivering a high level of customer service at a client site.

Responsibilities

• On-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals.
• Windows troubleshooting, diagnosing, imaging/deployment, and software installation.
• Serve as company liaison with customer on administrative and technical matters.
• Provide technical support and incident management service desk functions (ServiceNow).
• Review, troubleshoot, and approve operational quality desktops, notebooks, printers, and associated peripherals (Windows 7, 10, and Mac OS).
• Install, maintain, and optimize desktop/notebook configurations at customer sites (Windows 7, 10, 11).
• Diagnose and resolve product performance problems.
• Perform maintenance and repair services (basic break-fix for desktops, laptops).
• Instruct customers in the operation and maintenance of basic Windows.

Requirements

• 3+ years of desktop/technical Windows support experience.
• Ability to receive calls during the normal business day and after hours.
• Physically able to lift and move enterprise and client technology hardware.
• Excellent verbal and written communication skills with an emphasis on customer service.
• Excellent interpersonal skills and ability to work collaboratively in a team environment.

Preferred Skills

• ServiceNow ticketing system (or similar ticketing system).
• Office 365 support.
• Windows troubleshooting, diagnosing, imaging/deployment, and software installation.
• Installation and troubleshooting of software/hardware.
• Proven customer service background.
• Able to comprehend and follow verbal and written technical instructions and scripts.
• A+ certification or equivalent skill set.

Pay

The starting pay range for this role is $23-$25/hour. Actual compensation will depend on relevant experience, technical skills, and other qualifications.

Benefits

• Medical, dental, and vision insurance with employer contribution.
• Flexible spending or health savings account.
• Life and AD&D insurance.
• Short- and long-term disability coverage.
• Paid time off.
• Employee assistance program.
• 401k program with company match.
• Additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. As a Global Top Employer, we have experts in more than 50 countries and offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.