Desktop Support Technician - Erlanger, KY

About the role

As a Desktop Support Technician on a 2-month contract, you will provide IT support to end users for Windows PCs, Macs, printers, mobile devices, desktop applications, and other associated hardware and software. This position supports one or more departments to restore service and/or identify and correct core problems, ensuring all hardware issues are resolved efficiently in line with contractual service level agreements (SLAs).

Responsibilities

• Provide in-person, phone, remote, and email support to users of supported departments.
• Maintain the ticketing system with the status of all support requests.
• Update the inventory system with all deployed computing asset information.
• Research, recommend, and order software and hardware requested by departments.
• Create and provision user accounts, email accounts, and necessary access for user staff.
• Support end users in problem resolution for both Windows and Apple systems.
• Guide end users through troubleshooting procedures.
• Perform upgrades to hardware and software.
• Support printing and other peripheral computing devices.
• Perform set-up, installation, and configuration of desktop hardware and software in compliance with internal controls, policies, and standards.
• Participate in the identity and access management of various systems.
• Perform other IT support duties as assigned.

Requirements

• 1–3 years of experience providing Helpdesk/Desktop Support or Field Services, including troubleshooting hardware, software, connectivity, and operating system issues.
• 1–3 years of experience with current Microsoft Windows Desktop software.
• 1–3 years of experience supporting DSS, multiple workstation OS (Windows, Mac), multiple mobile OS (Android, iOS), networking, and printing services.
• Experience fulfilling onboarding and offboarding requests (e.g., set-up of desktop/laptop/iPad, installing screens and displays, patch port cabling, software configuration, mobile setup).
• Experience supporting performance and resolving client-related issues.
• Understanding of network protocols, server hardware, and configurations.
• Self-motivated with a willingness to learn and adapt to new changes or situations.
• Able to communicate effectively with peers, line managers, stakeholders, and client end users.
• CompTIA IT certifications (A+, Network+, Security+) or equivalent.

Physical Requirements

• Able to lift or push 20–50 pounds of equipment if needed.
• Able to stand or kneel for extended periods of time.
• Able to use mechanical tools (screwdrivers, wrenches, pliers, hammers, and drills).

Benefits

• Personal and professional development within a learning and development culture, with unlimited access to training.
• Guidance on technology-specific and client-environment training, complemented by recommended learning journeys via the L&D system.
• Diversity, inclusion, and belonging in the workplace, celebrating individual uniqueness.

Pay

A competitive salary range based on suitability or experience.

Schedule

40-hour workweek, which may vary to accommodate 5 days × 8-hour coverage from the onsite team.