Desktop Support Technician (Entry-Level)

Role Summary Prepare for entry-level IT help desk and desktop support roles in educational and corporate environments through a hands-on Desktop Support Training Program. You’ll learn desktop support fundamentals, including Windows, basic networking, hardware setup, and the use of ticketing systems through practical labs and real-world projects. Key Responsibilities Perform foundational desktop support tasks, including Windows troubleshooting and hardware setup.Apply basic networking concepts to support common connectivity needs.Use ticketing systems to document, track, and manage support requests.Collaborate on hands-on projects and real-world scenarios.Develop professional customer service and communication skills for end-user support. Qualifications & Skills Interest in IT support and a desire to build practical technical skills.Comfort learning through labs, coaching, and real-world projects.Strong customer-focused communication, teamwork, and professionalism.Basic understanding of Windows, networking, and troubleshooting principles.